Client Service Manager (Insurance | Up to $7.5k)
The Opportunity
- Opportunity to work for one of the leading financial service providers and insurance company
- Great exposure to learn about banking products and services domain
- Location at Pasir Panjang
The Operations Relationship Manager is responsible for managing day-to-day operational tasks raised by FA partners. The role focuses on clear, effective communication and timely resolution through phone, email, and in-person engagement.
The Job
- Manage and address operational requests and feedback in a timely manner, coordinating with the appropriate internal stakeholders to ensure swift resolution.
- Lead end-to-end case management for FA partners, maintaining accurate records, providing timely status updates, and ensuring requests are resolved effectively.
- Work directly with FA partners to confirm requirements, respond to queries and concerns, and progress cases through to closure.
- Develop and maintain strong working relationships with FA partners to improve collaboration and enhance the overall distributor experience.
- Deliver regular operational updates and training to FA partners to promote clarity, consistency, and effective ways of working.
- Contribute to operational initiatives and provide additional support as required to meet business priorities.
The Talent
- University degree or equivalent.
- Minimum of five years’ experience in a customer service role, preferably within the life insurance sector.
- Exposure to New Business, Policy Servicing, and Claims activities within the life insurance would be a strong advantage.
- Excellent interpersonal and communication skills, with proven ability in stakeholder management across teams and levels.
- Self-motivated and resourceful, with the capability to work independently and take ownership of outcomes
Next Steps
- Drop your resume and contact us to follow-up, or send your resume to yueshan.wu@adecco.com
- Email Topic: Apply Client Service Manager
- Only shortlisted candidates will be contacted
Wu Yue Shan
EA License No: 91C2918
Personnel Registration Number: R25138923