Client Service Manager
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Hybrid
Lokation: Prague 8, HO 50 %
Languages: Fluent English and Czech, (German B2 is a plus)
Level: Senior
Level: Senior
Form of cooperation: Contraktor
Start date: asap
Allocation: Full-Time
Allocation length: Long term
The role of the Client Service Manager is to ensure that value is achieved as anticipated from the outsourced relationships. He/ she is responsible for overall compliance of services as expressed in the Statement of Work and Service Level Agreements and for making sure that any problems with the day-to-day delivery of services provided by the service provider are minimized. This position oversees planning and forecasting of service consumption, quality of service and customer satisfaction.
Task and responsibilities:
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• Account Maintenance: Handling account openings, closures and changes in Client information as well as maintaining accurate Client data in systems such as SAP • Connectivity setup: Allowing clients to instruct and receive reporting on their accounts • Signature Verification: Providing signature verification services for Clearstream entities • Monitor, verify and execute incoming internal & external requests • Verify accuracy and completeness of the requests, follow up and ensure proper execution • Collection and storage of customer documentation • Regular collaboration with colleagues from Headquarters located in Frankfurt and Luxembourg, aka Governance Hub • Provide regular status to the Project |
Mandatory skills and experiences:
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• Strong organizational and solution-oriented skills, attention to detail • Ability to work independently as well as in a team in a diverse international environment • Adaptability to thrive in a fast-paced, changing environment, multi-tasking ability • A keen interest in enhancing your skillset and your understanding of the capital markets |
Optional skills:
Experience with SAP systems, account maintenance and archiving tools is an advantage
• German level B2 is a plus
• German level B2 is a plus
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