Client Service Manager - Urban Y
Careers by Empowering Futures, Building Communities
Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.
Our Organizational Culture
At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.
Qualifications
• Minimum 21 years old
• 2+ years of experience to include supervision, contract and budget management
responsibilities and being part of a cross-disciplinary team.
• Familiarity and experience working in or with DHS, DCYF, First 5, and community based
agencies
• Excellent leadership, interpersonal and verbal/written communication skills
• Ability to publicize and conduct outreach for programs
• Experience with client case management through a variety of human service
systems.
• Ability to work effectively with individuals from diverse backgrounds, experiences,
and perspectives
• Must be available Monday – Friday. Some weekends and evenings may also be
required.
• Excellent organizational, interpersonal and communication skills required with the
ability to interact professionally with culturally diverse individuals during a time of
crisis and distress.
• Ability to handle confidential information and to comply with (Health Insurance
Portability and Accountability Act) HIPAA rules and guidelines.
• Excellent computer skills, including experience with MS Office applications.
• Be comfortable working on multiple online platforms
Client Service Manager HR 10.09.2026
• Ability to multi-task and to adapt/respond quickly to changes in priorities
• Critical thinking skills with proven ability to exercise discretion and sound
independent judgement
• Demonstrate professionalism, sound judgment, and the ability to build positive
working relationships with clients, community partners, and colleagues
• YMCA approved CPR and First Aid Certification
Preferred Qualifications
• Bachelor’s Degree or equivalent professional and community experience
• Deep knowledge of, and experience and familiarity with the communities served by
Urban Services