Client Service Representative
Summary
Answer customer calls, schedule HVAC and plumbing appointments, and resolve service issues in an office-based role using Microsoft Suite and Service Titan.
Adeedo is looking for a dedicated Customer Service Representative to join our team. We’re committed to providing excellent HVAC and plumbing services, and we need team members who share our focus on quality and customer satisfaction.
This position is in-office, in the city of Brea.
Schedule:
We ask that our candidates have open availability, as shifts can vary anytime between the following times:
- Monday–Friday: 8 a.m. to 7 p.m.
- Saturday: 8 a.m. to 5 p.m.
Key Responsibilities:
- Manage a high volume of inbound and outbound calls to schedule appointments.
- Quickly identify client needs, provide solutions, and resolve concerns professionally.
- Accurately document client interactions while managing multiple tasks.
- Meet productivity goals and maintain high-quality service standards.
- Develop a working knowledge of our products and services.
Qualifications & Requirements:
- 3–5 years of call center experience.
- HVAC or plumbing industry experience is a plus.
- Ability to type 45+ WPM while talking and multitasking.
- Proficient with Microsoft Suite; Service Titan experience is a plus.
- Strong communication, problem-solving, and customer service skills.
- Bilingual (Spanish) is a plus.
Benefits
- Competitive Pay with performance-based bonuses.
- Career Growth Opportunities – We promote from within.
- Comprehensive Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid vacation, holidays, and sick leave
- Positive Work Environment: Supportive and team-oriented.
Work Environment
This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.
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About Adeedo!
Adeedo! Drains, Plumbing, Heating & Air is a premier Los Angeles plumbing and HVAC business that has been serving greater Southern Californian residents since 1949. Our experienced team of dedicated plumbers and HVAC Professionals ensure that our customers are provided with outstanding quality, service, and reliability.
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
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