Client Service Representative
Summary
Assist clients with day-to-day banking needs, transactions, and account management in a physical banking centre, while promoting mobile banking tools.
You will work in a fast-paced Banking Centre and use your knowledge of financial services products to help clients with their day-to-day banking needs. You will answer questions, assist with transactions, and proactively connect clients with the right team members. You will help clients manage their accounts and products, focus on making every interaction meaningful, and resolve client issues by listening and taking accountability. You will introduce clients to mobile banking applications so they can better manage their banking. You will work flexible hours, including evenings and weekends, and may support clients at multiple banking centres within a reasonable travel distance.
Responsibilities
- Help clients manage their accounts and products
- Assist clients with day-to-day banking needs and transactions
- Answer client questions accurately and efficiently
- Connect clients to the right CIBC team members
- Listen to client issues and create effective solutions
- Introduce clients to mobile banking applications
- Maintain standards compliance
- Work flexible hours, including evenings and weekends
Benefits
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers social recognition program
- Purpose Day paid day off