Client Service Representative
East Bay SPCA (EBSPCA) is a 501(c)3 non-profit committed to the welfare of dogs and cats in Alameda and Contra Costa Counties. We strive to eliminate animal cruelty, neglect, and overpopulation by providing programs and education that support people and companion animals. EBSPCA is one of the nation’s oldest humane organizations, in operation since 1874, and receives no funding from any national organizations. You can find more information about EBSPCA on our website at
The Client Service Representative is the primary contact for veterinary clients. They assist clients to understand the importance of veterinary care. They are responsible for providing excellent customer service and support to fellow team members. The Client Service Representative has an integral role in the success of the East Bay SPCA’s mission to support the human-animal bond for residents of Alameda and Contra Costa counties. Through dedicated teamwork, this position has a direct positive impact on animal welfare in the local community.
Daily responsibilities include greeting and processing clients, answering phone calls as needed, communication via email, text messaging and practice management software, scheduling appointments, daily reconciliation of all transactions, accuracy of client records, educating the public on general health care and ensuring that excellent people care is delivered at all times.
Category: Full-time; Non -Exempt
Location: Oakland
Reports to: Community Medicine Manager
Salary Range: $23 - $25
Benefits: East Bay SPCA offers a comprehensive benefits package designed to support the wellbeing and future of our employees. Medical and dental benefits are fully covered, along with optional vision coverage. Employees can plan for their future with a 401(K) Retirement Plan featuring a 3% company contribution, life insurance, short-term and long-term disability insurance, and an Employee Assistance Program. The company also provides generous paid time off, starting at 120 hours per year, increasing to 160 hours after 5 years, and 200 hours after 10 years, plus 8 paid holiday hours annually and an additional personal holiday after one year. Employees enjoy extra perks such as waived pet adoption fees, discounted veterinary care, behavior and training classes, up to $75/month public transit/vanpool commuter reimbursement, and various industry discounts, including Pet Food Express.