Client Service Representative - Full Time

Do you love animals and have that special presence, both over the phone and in person, that makes people feel instantly comfortable? We’re looking for full-time, client service representatives, who can handle both reception and phone duties with equal skill and kindness.

This role goes beyond answering phones or booking appointments — it’s about creating connections. At South Town, our values guide everything from how we care for clients to how we treat each other: Patient First. Client Centered. Progressive. Collaborative. Positive.

What You’ll Do

• Greeting clients and their pets in person with a welcoming, calm demeanor
• Answering calls confidently and kindly, even when things are a little hectic
• Scheduling appointments using our cloud-based software (hello, multitaskers)
• Communicating clearly and professionally in both English and Spanish
• Handling prescription refills, medical record requests, and messages between clients and the medical team
• Managing client check-ins, payments, and keeping the lobby flowing smoothly
• Keeping accurate records that reflect our high standards of care

Who you are

• Required: High school diploma or equivalent
• Required: Minimum one year of experience working in customer service, vet med experience preferred
• A positive attitude, high energy, and a “let’s make it happen” mindset
• Excellent communication and customer service skills
• Comfort working with phones, computers, and multitasking in a fast-paced environment
• The ability to stay calm, kind, and clear—especially under pressure
• Reliability, attention to detail, and great follow-through
• A desire to learn, grow, and make every client interaction a good one
• Naturally warm, upbeat, and empathetic (yes, golden retriever energy absolutely encouraged)
• A team player who balances compassion and efficiency with ease
• Able to sit, stand, or wear a headset for extended periods
• Bilingual in English & Spanish (written + spoken) - Preferred
  

Why You’ll Love It Here

• Our team is talented, kind, and committed to doing good work. Our leadership is hands-on and accessible. And our clinic culture? It’s built on mutual respect, real teamwork, and a shared desire to keep getting better.
• South Town Animal Hospital is a privately owned, growing small-animal practice where collaboration is real, innovation is encouraged, and integrity matters. We believe in doing the right thing — for our patients, our clients, and our team.
• If you’re ready for the next step in your career, we’d love to meet you — call us or stop by anytime.

The Nuts & Bolts

• Health insurance
• Vision insurance
• Dental insurance
• 401k with employer match
• PTO/vacay
• CE opportunities/allowance
• Professional dues
• Uniform allowance
• Flexible schedule
• EAP
• Employee Discount

We are an equal opportunity employer and celebrate diversity of all kinds.