Client Service Representative - Livonia, MI
Overview
🌟 Client Service Representative (CSR) – Join the Rose Family 🌟
Compensation: $17.25/hr + commission & full benefits
Why You’ll Love Working at Rose
Rose Pest Solutions isn’t just the oldest pest management company in the nation (established in 1860!) — we’re also a 4th-generation family-owned business with a proven record of success. Our strength comes from our people: smart, positive, team players who care about clients and each other.
At Rose, you’ll find:
- 🌱 Room to Grow: Continuous training, mentorship, and career development.
- 🏆 Stability & Legacy: 150+ years of success and innovation, backed by our in-house entomologists and technical experts.
- 💡 Empowered Work: Freedom to think creatively, solve problems, and make a real difference.
- 💼 A Team That Feels Like Family: Supportive, collaborative, and passionate about quality service.
Responsibilities
What You’ll Do as a CSR
As a Client Service Representative, you’ll be the friendly face and trusted voice that keeps our Service Center running smoothly. You’ll play a key role in connecting clients, sales, and service teams — ensuring every client gets top-notch care.
Your day-to-day will include:
- Coordinating service requests and scheduling appointments.
- Supporting service and sales teams with paperwork, schedules, and client communications.
- Helping clients understand and choose residential services that fit their needs.
- Following up with clients and assisting with account collections.
- Keeping everything organized so the whole team can succeed.
Compensation & Benefits
We believe great people deserve great rewards. Here’s what we offer:
💰 Competitive Pay: $17.25/hr + commission, plus bonus plan & profit sharing🩺 Full Health Benefits: Medical, dental, vision, Rx insurance🏖 Paid Time Off: Holidays, vacation, and sick leave📈 Retirement Savings: 401(k) with company match🛡 Extra Protection: Life insurance, disability, family & military leave🎓 Growth & Development: Ongoing training and career advancement opportunities
Qualifications
What Makes You a Great Fit
This role is perfect for someone who enjoys being the go-to person, thrives in a fast-paced environment, and values independence with responsibility.
You’ll succeed if you:
- Have excellent communication skills and love helping others.
- Stay organized and detail-oriented, even under pressure.
- Are comfortable with computers and can pick up new software quickly.
- Work well independently but also enjoy being part of a collaborative team.
Requirements:
- 18+ years of age, high school diploma (or equivalent).
- Valid driver’s license with good driving record.
- Ability to work flexible hours, including early mornings, evenings, or weekends as needed.
- Basic office and computer skills.
- Physical ability to sit, stand, crouch, and lift up to 20 lbs.
Bio-Serv companies are proud to be EOE