Client Service Representative - Swing/Overnight
Summary
Handles after-hours client interactions, scheduling, payments, and records for a veterinary hospital, ensuring smooth operations during swing and overnight shifts.
Neel Veterinary Hospital is seeking a compassionate, dependable, and customer-focused Swing/Overnight Veterinary Client Service Representative (CSR) to join our team. This position is ideal for someone who thrives in a fast-paced veterinary environment and enjoys providing exceptional service to clients during evening and overnight hours.
As the first point of contact for our clients, you will play a vital role in creating a welcoming experience while supporting our doctors and technical staff in delivering outstanding patient care.
- Provide friendly, quality customer care to patients and clients
- Process invoices payments
- Answer phones, schedule appointments, and obtain all necessary medical history
- Determine the status of the patient’s immunizations and tests
- Communicate with the doctor and technical staff on the patient’s arrival and necessary treatments
- Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
- Accurately input data into computer software
- This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*
- Previous veterinary receptionist, veterinary client service, or veterinary hospital experience preferred.
- Excellent customer service and communication skills.
- Strong attention to detail with the ability to multitask in a fast-paced environment.
- Knowledge of veterinary terminology is preferred.
- Comfortable using computers and veterinary practice management software.
- Ability to remain calm, professional, and compassionate during emergencies.
- Dependable with excellent attendance and punctuality.
- Must be available to work swing and/or overnight shifts, including weekends and holidays as needed.
- Paid time off
- Health insurance
- Dental Insurance
- Vision insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Training and Career development
Why Join Neel Veterinary Hospital?
- Work alongside a dedicated and supportive veterinary team.
- Make a meaningful impact by helping pets and their families during critical times.
- Opportunities for growth and continued learning.
- Positive team culture in a collaborative hospital environment.
- Competitive pay and comprehensive benefits for eligible employees.