Client Service Specialist
Responsibilities:
- Responds to orders, general client inquiries, invoice questions and client complaints.
- Resolves issues with orders, delivery dates or service.
- Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
- Other duties as assigned. Skills
Skills
- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation Skills
- Listening
- Resolving Conflict
- Ability to multi-task