Client Service Specialist

• Abide by the Management System and ISO/IEC 17025:
• Handle daily order submissions;
• Prepare, type and issue client document such as Report, Quotation, Test Sample Notification, Hold Memo, Invoice etc;
• Report to client Service Manager for the submission due date;
• Monitor and Maintain TAT and report to Lab Operations manager;
• Handle all client communications through phone and email;
• Handle subcontract activities;
• Maintaining all Buyer communications and manuals;
• Assist in collecting customer feedbacks;
• Supporting in identifying risks on client service and take action to arrest the same;
• Assist in investigation of complaints and nonconformities and propose corrective action plan and implement related errors;
• Handle ad-hoc assignment as required.

Minimum bachelor degree in science or any Discipline

Bachelor degree in Science or Arts or commerce; Client Handling knowledge

Basic knowledge of Laboratory testing

• Good interpersonal and communication skills;
• Good problem-solving skill.

At least 3 year of working experience third party testing

Good command of written and spoken English and Bengali.

Self-initiated, independent and a good team player.