Client Service Specialist (Scheduler)

Company Overview:

ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy, ARCXIS brings together hundreds of years of expertise and experience under a single brand serving builders in over half of the states spanning the continental United States.

The ARCXIS group of companies also includes ABCO Construction Services, LLC (Centennial, Colorado) and structural engineering firm United Structural Consultants (Houston, Texas). Both ABCO and USC service the multi-family, multi-use, and commercial sectors of the construction industry.

ARCXIS is majority-owned by Saw Mill Capital, LLC (Briarcliff Manor, New York). Visit us online at www.arcxis.com.

General Overview of Position:

The Client Service Specialist will act as a communication point between New Home Builders and field personnel. The ideal candidate will be able to determine daily route for field inspectors based on clients build cycles and closing lists. The central scheduler must be able to prioritize daily assignments and work around unexpected field changes as well as take appropriate action with little supervision.

Primary Responsibilities:

• Analyze and monitor information from the operation software of the client(s) daily.
• Answer company-wide incoming calls and emails. (HIGH CALL VOLUME – MULTIPLE PHONE LINES)
• Effectively scheduling visits while following procedure.
• Monitor client construction schedules regularly (daily, weekly, or monthly depending on client) in order to schedule data collection visits accordingly for every home in the schedule.
• Proactively communicate with clients and coworkers regarding any issues with a home in an attempt to discover opportunities and maximize our customer service experience.
• Reach out to clients to confirm the correct date for inspections needed and other information that may be needed.
• Confirms all visits for a particular day are assigned appropriately based on geography and keeping the workload evenly distributed.
• Track information relating to field inspections and any issues that arise.
• Help management stay in touch with builders regarding missing and/or needed information (accounting, contracts, etc.)
• Other duties as assigned.