Client Services Assistant

Client Services Assistant (Part Time)
Department: Client Services

Summary

Under the direct supervision of the Client Services Coordinator, the Client Services Assistant is

responsible for assisting with the organization and implementation of regular and seasonal programs

and activities for HABD residents to, promote physical, educational, and social development. Duties

require the exercise of considerable mature judgment in developing and administering federal

programs and coordination of the community center staff activities as required.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Assist with the organization and implementation of regular and seasonal programs and activities, including but not limited to promoting physical, mental, educational, and social development among residents.
• Enforce rules and regulations of the community center to maintain discipline. Take action to ensure there are no hazards or unsafe conditions; administer first aid according to prescribed procedures and notify emergency medical personnel when necessary.
• Communicate effectively, both orally and written.
• Assist with preparing and distributing snacks and lunches for camp participants; ensure that the community centers are maintained clean, neat, orderly, safe, and healthy.
• Monitor the Summer Day Camp Peer Counselors.
• Administer first aid according to prescribed procedures and notify emergency medical personnel when necessary.
• Assist with completing and maintaining data tracking, inventory records, and equipment usage. Evaluate programs and services to ensure effective and positive outcomes.
• Confer with the supervisor to discuss and resolve residents complaints.
• Assist with the evaluation of recreation areas, facilities, and programs and services to determine effectiveness.
• Perform other duties assigned by the supervisor.

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills:

• Job Knowledge:Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of HABD. Uses appropriate judgment & decision-makingin accordance with level of responsibility.
• Commitment:Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.
• Customer Service:Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers.
• Effective Communication:Ensuresimportant information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively.
• Initiative:Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
• Responsiveness and Accountability:Demonstratesa high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

Job Competencies

• Knowledge of the general operations and procedures of a Public Housing Agency (PHA).
• Knowledge of community/social services available through local, state, and federal agencies and/or funding sources.
• Knowledge of sources and availability of information relating to social services with the ability to secure the confidence and cooperation of other public agencies.
• Knowledge of report preparation techniques and procedures. Ability to prepare and evaluate professional and technical reports and other documents.
• Ability to communicate effectively and the ability to conduct research and prepare comprehensive reports.
• Ability to establish and maintain effective working relationships with residents, employees and the general public; ability to communicate with people from a broad range of socio-economic backgrounds.
• Ability to orient others and explain organizational policies, rules, regulations, and procedures.
• Ability to administer first aid in accordance with required procedures.
• Ability to prepare and present ideas clearly and concisely.
• Ability to evaluate and disseminatefactual information and develop proposals to promote solutions to the resident's educational, social, recreational, and civic problems.
• Ability to demonstrate leadership experience, professional ability, and capability to elicit cooperation.