Client Services Assistant Manager
Posted Updated
The Broward Constitutional Tax Collector’s Office ensures accountability, transparency, and direct service to the residents of Broward County. Every dollar collected is managed with integrity and efficiency, strengthening public trust and delivering essential services that touch every resident’s life.
Why Join Us?
When you become part of our team, you’ll enjoy:
- Competitive pay
- Robust benefits package including: Florida Retirement System (FRS) participation, medical/dental/vision insurance, life insurance and legal services
- Generous paid time off, including 14 paid holidays
- Professional training and opportunities for career advancement
- The reward of serving your community while building a stable career in public service
The Client Services Assistant Manager, in partnership with the Client Services Manager, provides direction and support to staff to ensure efficient operations, achievement of Balanced Scorecard results and courteous service to clients.
Essential Functions
- Selects, directs, and evaluates service center staff;
- Resolves complex issues related to driver’s licensing, vehicle and vessel registration/titling, and property, business and tangible tax payments;
- Ensures understanding of client service standards; creates and maintains an atmosphere conducive to service expectations. Intervenes in escalated client situations;
- Meets with service center staff to identify opportunities for improvement and related remedial measures. Provides coaching and documentation as appropriate;
- Drives daily service center performance to ensure a pro-active approach to accuracy, service and efficiency;
- Ensures compliance with applicable procedures, statutes, laws and codes;
- Assists with achievement of Balanced Scorecard results.
- Ensures proper operating supply levels.
- Ensures correction and/or appropriate voiding of transactions, as necessary.
- Assists with safety and security provisions for service center staff and assets, including cash and inventory.
- Participates in annual planning, and monitors status of plans to ensure completion.
- Ensures timely and accurate reporting of staff timekeeping data.
- Meets daily with Center management team and staff to communicate organizational information.
- Communicates regularly with manager.
- Demonstrates support for organizational initiatives.