Client Services Lead
Summary
Leads end-to-end delivery of IT services for client accounts, ensuring operational excellence, financial efficiency, and contractual compliance across global teams.
A Client Serices Lead acts as the "Operational Engine" of the account,responsible for the end-to-end delivery of all services working with the NTTData global practices and ensuring that NTT Data’s technical commitments aremet with excellence.
Key Responsibilities:
- Delivery Excellence: Lead the execution of all managed and professional services, ensuring that project milestones and service commitments working with Practices Service Delivery leaders.
- Operational Governance: Own the "How" of the account; manage SLAs, KPIs, and the quality of delivery across all practices and regional workstreams.
- Financial Efficiency: Drive delivery margins by optimizing resource utilization and operational efficiency working with Practice Service delivery leaders.
- Resource Alignment: Coordinate with Country Leaders and Practice deliver Specialists to ensure the right technical capabilities are deployed to meet client needs.
- Contractual Compliance: Ensure all contractual obligations are strictly adhered to, mitigating delivery risks and managing issue resolution.
- Internal Synergy: Partner closely with the CE to ensure the delivery team is positioned to support and enable the identified growth strategies.
Required Competencies:
- Deep expertise in IT service management (ITSM) and large-scale delivery frameworks.
- Proven ability to virtually manage complex, multi-country delivery teams in the APAC region.
- Strong analytical skills with a focus on margin improvement and operational quality.