Client Services Lead (Remote)
Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
**Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.**
Join Businessolver, where we redefine excellence in benefits administration and client service. We're looking for a Client Services Lead with a strong background in account management to be the driving force behind our client relationships. You'll be the everyday hero, ensuring our clients receive the Businessolver experience with a seriously delightful touch. If you're a passionate professional who thrives on delivering exceptional service, we want you on our team!
This is a 100% work-from-home opportunity!
The Role:
- Act as the primary liaison between our clients and production teams, ensuring clear communication of goals, objectives, and timelines.
- Conduct and manage client calls and provide comprehensive new client administrator training.
- Maintain all client documentation, including Standard Operating Procedures and process-related materials.
- Stay updated on product releases, updates, and system functionalities through ongoing educational opportunities.
- Collaborate with clients on product updates and provide consultation as needed, partnering closely with the Client Success Leader.
- Deliver clear communication on system functionalities, industry news, project initiatives, and resolution activities.
- Drive continuous improvement in service delivery across all teams to maintain high-quality service standards.
- Coordinate Annual Enrollment activities and proactively engage clients and internal teams on any open items.
- Participate in sales finalist meetings and assist the sales team during prospect visits and services presentations.
- Identify trends and training needs in partnership with internal teams, providing support and expertise to the Service Center team.
- Above all, ensure our clients love us... a lot!
What You Bring:
- Preferably a college degree (or equivalent).
- 5+ years of experience working directly with clients in the employee benefits/benefit administration industry.
- Strong project management experience, especially with technology projects, is highly advantageous.
- In-depth understanding of benefit administration and employee benefit programs, and their industry impact.
- Comfortable with technology and adept at navigating systems.
- Ability to troubleshoot issues and navigate Human Capital Management and/or Benefits Administration Systems.
- Experience with Human Resources and HRIS/payroll systems is beneficial.
- Excellent relationship management, project management, and analytical skills.
- Ability to lead client meetings, deliver presentations, and build strong relationships.
- Consultative communication style, providing clients with market insights and tailored solutions.
- Proven ability to collaborate across functional areas to ensure a seamless customer experience.
- Resilience under pressure, particularly during busy periods, with a knack for bringing order to chaos.
- Resourceful problem solver, adept at finding solutions collaboratively.
- Tech-savvy with a willingness to learn new technology and effectively communicate technical concepts to clients.
- Availability to travel up to 10%.
Join us at Businessolver, where your expertise and passion for client service will make a real impact. Apply now to be part of our dynamic team!
The pay range for this position is 70K to 100K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges).
This role is eligible to participate in the quarterly bonus incentive plan.
#LI-HH1
Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/
Dear Applicant.
At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.
Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.
We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.
Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.
With heart,
The Businessolver Recruiting Team
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
#LI-Remote
As published by greenhouse · 21 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (11)
- 1.2 Please provide us with your preferred name (include both first & last name). This is the name you would use on a day-to-day basis (i.e. e-mail, phone conversations etc.).
- 1.3 Please provide us with your legal FIRST name as it would need to appear on government documents (such as I-9 forms etc.).
- 1.4 Please provide us with your middle initial. If you do not have a middle initial please disregard this question (we request candidate's middle initials in order to differentiate between duplicates of the same name).
- 1.5 Please provide us with your legal LAST name as it would need to appear on government documents (such as I-9 and tax forms etc.).
- 1.6 Please provide us with your current STREET ADDRESS (location where you permanently reside and will work in this role). Not, including City, State & ZIP code.
- 1.7 Please provide us with the NAME of YOUR CURRENT HOME CITY.
- 1.9 Please provide us YOUR CURRENT HOME ZIP CODE.
- 2.4 If you indicated “yes” to the question above, please share each family member’s name AND your relationship with them. If you do not have family members who work, or have worked, at Businessolver, please type in the word "NONE".
- 2.6 Please share the name of your current employer. If unemployed, please share the name of your last employer.
- 2.7 Please also share your current, or most recent, job title.
- 2.8 Please share your LinkedIn profile with us so we may get to know you better:
Pick from a list (10)
- 1.1 Do you live OUTSIDE of the United States? Only U.S. based candidates (who live within one of the 48 contiguous states) will be considered for this role. BUSINESSOLVER DOES NOT HAVE THE ABILITY TO HIRE (OR PAY) EMPLOYEES OUTSIDE OF THE U.S.
- 1.8 Please provide us with the NAME of YOUR CURRENT HOME STATE.
- 2.0 Are you currently authorized to work in the United States?
- 2.1 Do you now, or in the future, require visa sponsorship to continue working in the United States?
- 2.2 Have you previously been an employee of Businessolver? Candidates who knowingly falsify this field will be removed from consideration.
- 2.3 Do you have any family members who are currently employed by, or have previously worked for, Businessolver?
- 2.5 Do you currently work for a client of Businessolver?
- 2.9 Do you have previous experience supporting healthcare related benefits administration including working with Insurance Brokers, Benefit Outsourcers, Insurance Providers etc.?
- 3.0 I certify that all my answers on this application are true and complete. I understand that the falsification, omission, or misrepresentation of fact on this application (or any other accompanying or required documents) may be cause for denial of employment or immediate termination of employment if hired, regardless of when or how discovered. I also authorize the investigation and verification of all statements and information contained in this application. I authorize the company and/or its agents to verify any of this information including, but not limited to criminal history, employment credit reports, employment, and motor vehicle driving records. I release from all liability anyone supplying such information and I also release Businessolver from all liability that might result from conducting an investigation. If I am hired by Businessolver I understand and agree that employment is at will and can be terminated for any reason with or without cause and with or without notice, at any time, at the option of Businessolver or myself. This employment application becomes part of the terms and conditions of employment.
- 3.1 Businessolver uses text messaging to help move you through the interview process quickly. We text to share process updates, schedule interviews, and be more available to support you during the process. Select YES, if we can text you. You can opt-out at any time by replying STOP.