Client Services Manager
Posted Updated
The Broward Constitutional Tax Collector’s Office ensures accountability, transparency, and direct service to the residents of Broward County. Every dollar collected is managed with integrity and efficiency, strengthening public trust and delivering essential services that touch every resident’s life.
Why Join Us?
When you become part of our team, you’ll enjoy:
- Competitive pay
- Robust benefits package including: Florida Retirement System (FRS) participation, medical/dental/vision insurance, life insurance and legal services
- Generous paid time off, including 14 paid holidays
- Professional training and opportunities for career advancement
- The reward of serving your community while building a stable career in public service
The Client Services Manager ensures an efficient approach to daily operations, and to provide direction and guidance to subordinate employees.
Essential Functions
- Ensures understanding of client service standards.
- Creates and maintains an atmosphere conducive to service expectations.
- Intervenes in escalated client situations.
- Ensures compliance with applicable procedures, statutes, laws and codes.
- Mentors team members to identify opportunities for improvement and related remedial measures.
- Monitors contact center performance to ensure a pro-active approach to accuracy, service and efficiency.
- Participates in the selection, development and appraisal of team members.
- Sets expectations for behavior and performance.
- Provides coaching, feedback and documentation as appropriate.
- Communicate organizational information to team members and meets regularly with Director.
- Demonstrates support for organizational initiatives.