Client Services Manager (MOA Pasay) | Onsite
Role Qualifications:
- Minimum of 3 years CS Manager experience in a BPO environment
- Can start immediately
- Willing to work onsite at MOA, Pasay
- Program: Travel and Hospitality
Job Details:
What you'll be doing
- Manage a team of customer service representatives, providing coaching, training and performance feedback
- Monitor and analyze team and individual performance metrics to identify areas for improvement
- Implement effective quality assurance processes and provide feedback to drive operational excellence
- Collaborate with department heads to optimize workflows and implement new policies or procedures
- Foster a positive, motivating team environment to support high staff engagement and retention
- Identify and address any operational issues, escalating to senior management as needed
- Ensure full compliance with client requirements, contractual obligations and internal policies
What we're looking for
- Minimum 1 to 2 years' experience in a contact center operations supervisory role
- Strong people management skills with the ability to lead, motivate and develop a team
- Excellent verbal and written communication skills, with the ability to liaise effectively at all levels
- Problem-solving mindset with a keen eye for detail and a focus on continuous improvement
- Proficient in using contact center software and reporting tools
- Understanding of contact center metrics and the ability to drive performance improvements
- Familiarity with compliance and quality assurance processes in a contact center environment
- Willing to work on a shifting schedule.
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?