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Client Services Manager

mountfitchetgroup Client Services Manager

Managing the flow of information and communication between Aircraft Owners and Operations, Finance, Maintenance/CAMO and Charter Sales teams
Working with the Operations team to ensure client flight itineraries and related requests are carried out accurately and in a timely manner
Working with the CAMO department regarding planning and coordination of aircraft maintenance, whilst managing client expectations
Advising clients about the planning and feasibility of flight schedules
Organising 3rd party private jet charter and any other ad-hoc transportation requirements including ground transportation and helicopters
Meeting and greeting passengers on departure and arrival
Close collaboration with Cabin Services Manager to ensure accurate client profiling and delivery of the highest levels of inflight service
Coordination of comprehensive monthly reporting to Aircraft Owners, including participating in financial reconciliation process, ensuring compliance with contractual parameters
Maintaining an effective flight watch in conjunction with Operations, pre-emptively identifying issues and acting accordingly to minimise impact
Provide excellent customer service to both internal and external Voluxis customers
Building relationships with Voluxis clients and suppliers alike

Desired previous experience in the private aviation industry, preferably aircraft management, private jet charter or Operations
Familiarity/working knowledge of all aspects of aircraft management, e.g. Operations, Finance and CAMO functions.
Customer Service focused (both internal and external)
Ability to work well within a specialist team
Excellent communication skills both written and oral.
Highly organised - able to handle multiple, and on occasion, conflicting priorities
Ability to travel as required
Flexibility with hours subject to the needs of the client(s)

See also