Client Services Manager / Senior Manager
Description
About the Opportunity
Job Type: PermanentApplication Deadline: 31 March 2027
Job Description
Title (CLIENT SERVICES MANAGER /SENIOR MANAGER)
Department (Wholesale Client Services / Client Support)
Location (Tokyo Office)
Level (Level 6)
We have been helping our clients build better financial futures for over 50 years. We achieve this by working collaboratively and supporting one another across our global organization. Join our Client Services team and be part of a team supporting a critical business function.
About your team
Wholesale Client Services team primarily supports the retail channel. We manage the distribution and logistics of prospectuses and other materials, and respond to a wide range of inquiries from clients, including mutual fund distributors. Building strong, trust-based relationships with our distribution partners is key to driving business success.
About your role
KEY RESPONSIBILITIES
Ø Conduct advertising reviews and validation of data and content for materials, data, and client-facing documents intended for end investors within the Wholesale business.
Ø Perform secondary reviews of approximately 90 client submissions per month to ensure accuracy, consistency, and compliance with regulatory requirements.
Ø Verify and validate data, commentary, and other information contained in client-facing materials.
Ø Identify potential compliance, regulatory, or factual issues and provide appropriate feedback to relevant stakeholders.
Ø Develop, implement, and continuously enhance advertising review and approval processes.
Ø Actively contribute to projects and process improvement initiatives, working collaboratively with stakeholders to enhance efficiency, quality, and controls.
Ø Provide Japanese-to-English and English-to-Japanese translation, as well as review and quality assurance of translated content, to ensure accuracy, clarity, and consistency.
Ø Maintain accurate records and documentation of reviews and approvals.
Ø Partner with Business, Legal & Compliance, and Product Marketing teams to support effective governance and risk management.
About you
ESSENTIAL QUALIFICATIONS & EXPERIENCE
l Proen experience in advertising review within the financial services industry.
l Strong attention to detail and the ability to accurately analyze and validate complex and high-volume data.
l Excellent analytical, organizational, and problem-solving skills.
l Advanced Japanese language proficiency, with the ability to thoroughly review and assess client-facing materials.
l Translation skills, with the ability to convey complex financial and regulatory content accurately and naturally for the intended audience.
l Ability to manage multiple assignments simultaneously and deliver within established deadlines.
l Strong communication and stakeholder management skills.
l Experience working for an asset management company or other financial institution.
l Knowledge of advertising regulations and applicable laws related to investment products and financial services.
l Experience establishing, enhancing, or managing advertising review frameworks and governance processes.
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.