Client Services Manager

Hybrid role based in Fort Lauderdale or New York (preferably).

Collaborate with sales partner to follow through on their initial business development efforts and solidify partnership with the new client.
Collaborate with internal MSH colleagues to manage the end-to end lifecycle of the sales process & delivery commitments.
Continuously expand MSH footprint and service offerings into newly acquired and existing partnerships.
Become a business partner to our customers by staying informed of emerging market trends and technology knowledge, and providing solutions that position them for successful project completion.
Participate in the full-life cycle recruitment including role definition, strategic candidate sourcing, understanding market trends, offer development and negotiation presentation, and on boarding of candidates.
Evaluate competencies, background, technical skills, and culture fit of each individual.
Work with the MSH India Intelligence Team for market research and candidate sourcing.
Create innovative ways to reach out to potential candidates and market candidates to clients.
Understand micro & macro market trends and build sourcing and engagement strategies.
Manage the candidate experience through empathy, transparency, and a deep understanding of our candidates' hopes and desires.
Participate in all continuous training initiatives, prioritizing your personal and professional development.

3+ years' experience in consulting or account management, with a track record of delivering successful projects.
4+ years' of recruiting and/or talent acquisition experience.
Excellent communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical stakeholders.
Strong negotiation skills, with the ability to manage contracts and pricing negotiations.
Strong analytical skills, with the ability to analyze complex data and provide insights to clients.

80-85k base + uncapped commission
18 initial base days of PTO (Plus your birthday off!)
9 federal holidays off.
Medical, dental, and vision benefits with contributions that exceed market standard.
Open communication with all leadership & hands-on support directly from Executive Leadership.
Investment in continuous training for your personal & professional development.
A team that will celebrate your "Wins" as their own.
A hybrid work schedule to balance in-person collaboration and personal needs.
An organization that was founded on the premise of prioritizing people and the human experience. YOU matter!

Specific KPIs are created and aligned per role. We utilize these metrics to start a conversation during consistent check-ins to better understand how to set you up for success.
Ability to identify and pursue new business opportunities with existing clients.
Proven self-starter with the ability to work independently; possesses problem-solving capabilities and the ability to think strategically to improve current processes.
Ability to manage and develop client and candidate relationships, ensuring customer satisfaction and retention.
Ability to work independently and as part of a team, with a strong sense of accountability and ownership.
Learning agility to take on increasing responsibility as executive responsibilities and demand scales.
Knowledge of industry trends and best practices, with the ability to provide strategic guidance to clients.
Say/Do Ratio: Follow through is important at MSH. You will be measured on your integrity & commitment to your word.
Positively impacting the company's continued financial growth through commitment to putting out quality work and delivering value to the candidates whose lives you impact.
Adherence to company values on a day-to-day basis.

See also