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Kyo

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Client Services & Onboarding Operations Manager

Kyo is a leading provider of Applied Behavior Analysis (ABA) therapy, dedicated to empowering children with autism and their families to achieve meaningful outcomes. Since 2005, we have partnered with thousands of families across 11 states, delivering effective, convenient, and child-centric ABA therapy designed around each child’s unique strengths, needs and goals. At Kyo, our mission is rooted in a commitment to making every moment count for the children and families we support.

Pay Range: $80,000-85,000 annually

Candidates must reside in one of the following states: AZ, CA, CO, FL, GA, OR, TX, UT, TN, TX, WA

As Client Services and Onboarding Operations Manager, you will:

  • Leads and optimizes the client onboarding and operational experience from referral through active service delivery, overseeing intake, authorizations, and service activation.
  • Manages, coaches, and develops a team of Client Services professionals, driving performance standards, accountability, and continuous improvement.
  • Acts as a data-driven, technology-forward operational partner, leveraging AI-enabled automation and analytics to streamline the client service lifecycle.

Why Choose Us?

  • Career Growth & Competitive Pay: Build your career with clear growth opportunities, professional development support, and competitive wages.
  • Time Off & Everyday Support: Enjoy paid vacation and holidays, plus cell phone stipends to support your day-to-day work.
  • Comprehensive Benefits: Medical, dental, vision, and life insurance, and 401(k) program with company match.
  • A Supportive Team Culture: Join a collaborative, team-based environment grounded in strong professional support and development.

Job Requirements:

  • Education & Experience: Bachelor's degree or equivalent combination of education and experience, with 4–6+ years in client services, healthcare operations, customer success, onboarding, or healthcare administration.
  • People Leadership: 2+ years of people management experience, including performance management, coaching, and team development, with proven success leading distributed or offshore teams.
  • Process & Systems Leadership: Demonstrated success leading operational processes, driving continuous improvement initiatives, and leading change management for enterprise software implementations (e.g., Salesforce, Zendesk, ERP integrations).
  • AI & Automation: Proven experience leveraging AI and automation tools (e.g., ChatGPT, Gemini, Claude) to optimize workflows while maintaining data integrity and security.
  • Technology Adoption: Demonstrated success driving organizational adoption of new tools, including the ability to communicate the "why" behind new technology and troubleshoot resistance.
  • Analytics & Judgment: Strong analytical, organizational, and problem-solving skills, with the ability to manage sensitive client information with professionalism and discretion.
  • Communication: Exceptional written and verbal communication skills, with proficiency in CRM, operational systems, and productivity platforms.
  • Work Environment: Ability to work independently and effectively in a fast-paced, high-growth remote environment with changing priorities.

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What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Location

  • Preferred First Name optional
  • How did you learn about Kyo? If from a current employee, please list their name(s).
  • What state of Kyo operation do you reside in? Note: It is a requirement of this position to be located in one of these listed states. choose one
  • Select the highest level of education in which you have completed a degree. choose one
  • Are you comfortable with the posted pay rate? choose one
  • Please provide your LinkedIn profile URL
  • Do you have experience working in a healthcare or healthcare-adjacent environment? If yes, briefly describe.
  • Describe your experience using AI and/or automation tools in a work setting (e.g., ChatGPT, Claude, Workato, or similar)?
  • Have you implemented any software changes? IE. moving to a new system or CRM platform choose one
  • How many years of people management experience do you have (e.g., directly managing coordinators/specialists)? choose one
  • What is your fluency in Spanish, written and spoken? choose one
  • Are you able to perform the basic and physical requirements of this job, with or without reasonable accommodation (please refer to the job description for a list of basic and physical requirements)? choose one
  • Kyo is dedicated to protecting vulnerable populations, including youth. As a result, we conduct comprehensive background checks and fingerprint screenings for all potential employees. These screenings will reveal your entire criminal record, including convictions that have been expunged, sealed, dismissed, or otherwise modified, regardless of when the offense occurred. Please note: Having a criminal conviction will not automatically disqualify you from employment. Each case is evaluated individually, taking into account the nature of the offense, its relevance to the role, the time elapsed, and the surrounding circumstances. Are you comfortable undergoing a background check as part of the hiring process? choose one
  • Will you now or in the future require visa sponsorship to work or continue working in the United States? choose one
  • Are you authorized to work lawfully in the United States for Kyo? In compliance with U.S. federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Note: If hired, a form I-9, employment eligibility verification, must be completed at the start of employment. choose one
  • By selecting yes, I certify that the information contained in this application is correct to the best of my knowledge. I understand that providing false or misleading information is grounds for withdrawing the offer, or for discharge should I be hired. choose one

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