Client Services Representative

POSITION Summary:

Client Services Specialist is responsible for performing professional level work assisting childcare providers and individuals seeking or receiving childcare assistance, while working within federal, state, and local regulations and policies. To evaluate and maintain eligibility of clients to receive services under the Child Care Delivery System (CCDS).

Essential POSITION Functions:

• Determinate the eligibility of customers for requested services according to established guidelines.
• Enter data in The Workforce Information System of Texas and maintain accurate records.
• Educate parents/caregivers on the use of the Child Care Automated System (CCAA).
• Conduct intake of parents with childcare application and eligibility documents; enters data into the Childcare automated system.
• Provide outreach to parents who are on the childcare waitlist seeking services and information on types of available childcare services.
• Authorize childcare services to providers selected by parents/caregivers.
• Coordinate services with Family Protective Services- Child Protective Services (FPS-CPS) for families authorized by Texas Department of Family and Protective Services (DFPS) for childcare.
• Refer at risk customers needing assistance with job search to Workforce center staff at onset of unemployment.
• Coordinate childcare services with Workforce center staff for customers authorized or referred by TANF, CHOICES, SNAP, WIA staff.
• Process parent “transfers” to another eligibility provider as needed.
• Take action on childcare cases based on provider, parent or CHOICES and SNAP Program request to discontinue services.
• Maintain records and comply with Personal Identification Security policies.
• Able to react to change productively and handle other essential tasks as assigned.