Client Services Supervisor - Fort Worth

Position Summary:

Provides services to clients of the Prestonwood Pregnancy Center – Fort Worth (“PPC – FW”).

Responsibilities:

• Teach, train, and mentor client advocate volunteers (volunteers) who will serve clients during each phase of their PPC experience
• Offer support services to clients in crisis situations through PPC’s available resources
• Manage crisis pregnancy clients through emergency situations by using outside resources such as Health & Human Services advocate site, hospitals, adoption agencies, etc.
• Recognize and respond to situations which require reporting to local police and/or Child Protective Services
• Recognize, acknowledge, and reward volunteers through various methods to build strong and secure relationships
• Teach volunteers how to build and maintain relationships with their clients through appropriate touch points and constant follow up, including celebrating important dates, being there during crisis situations, etc.
• Ensure sufficient number of volunteers are available and scheduled to meet with clients
• Model excellence in all areas
• Provide a high level of support to volunteers, enabling them to maximize their gifts and utilize their time to the utmost, creating a desire to continue to volunteer at PPC
• Meet with clients as needed and provide Biblical and social service guidance as needed
• Ensure a consistent stock of marketing, educational, and informational supplies for Client Services
• Create and maintain class schedules for clients
• Plan appropriate PPC education opportunities, including scheduling, leading, teaching, and training
• Provide information, feedback, and suggestions to the Director of Client Services to enhance client experience
• Other duties as assigned