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Client Servicing Agent (Chinese-Speaking)

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🚀 About Flipster
Flipster() is a high-performance crypto perpetuals trading platform on a mission to create the most efficient, frictionless, and high-performance trading experience.
Engineered by traders and optimized for trading, Flipster combines zero spreads, instant execution, and capital efficiency to deliver a platform where performance is the product.
Operating globally and serving users in nearly 200 countries, Flipster is built for crypto traders who demand the ultimate perpetual trading experience — from active retail users to degens to seasoned pros — while maintaining the highest standards of compliance and security.

As a Client Servicing Agent at Flipster
You will be responsible for answering trading platform and cryptocurrency exchange-related enquiries, account registration and account management-related enquiries, promotion and event enquiries, troubleshooting platform issues, and managing escalation and follow-up of user enquiries.

Responsibilities

  • Handling user enquiries, including:
  • Account registration and account management
  • KYC-related enquiries
  • Promotion and Event-related enquiries
  • Wallet and asset-related enquiries
  • Managing escalation and follow-up of user enquiries with internal stakeholders
  • Manage enquiries on trading platform usage from a technical perspective
  • Community management and providing support across multiple channels

    • Qualifications

  • Fluent in both English and Mandarin
  • Prior experience working in a cryptocurrency exchange
  • Experience with Zendesk, Slack and Sumsub
  • Strong analytical and problem-solving skills
  • Ability to work well with a team in a 24/7 trading environment
  • Experience with financial trading, preferably in cryptocurrency exchanges
  • Excellent communication and interpersonal skills
  • Experience managing enquiries from clients, investigating disputes and bug reporting

    • Preferred

  • Keen interest in cryptocurrency and blockchain technologies
  • Community management or support experience
  • Experience working at a high-growth startup/tech company

    • Hiring process

  • CV/ Resume Submission
  • 1st round interview
  • 2nd round interview
    • Show

    What this application asks

    lever

    Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, GitHub URL, Portfolio URL, Other website

    • Please write your expected annual salary in MYR
    • Where are you currently located?
    • Do you need a Visa support work in Malaysia?
    • Please share your available joining date
    • This role is based in Kuala Lumpur and requires onsite work with scheduled duty shifts. Are you currently located in Kuala Lumpur, and are you able to work onsite with flexible shift hours? choose one
    • How did you hear/know about this position and Flipster? choose one
    • Applicant Privacy Consent - By submitting an application, you consent to the collection, processing, use, disclosure, storage and transfer of the following personal data relating to you by us, our affiliates, and our third-party vendors for recruitment and related employment purposes: (i) your general information and contact information, rĂ©sumĂ©/CV, and supporting documents (such as a copy of your passport or national ID); (ii) information provided during the interview (including video/audio recordings, if any); (iii) information obtained through the use of ID verification software, deepfake detection software, and other video conferencing platform tools or integrations; and (iv) information obtained through identity verification, background checks, reference checks, and employment/education verification. Your personal data may be transferred to and processed in countries where we, our affiliate or third-party vendors operate. Appropriate safeguards will be used to protect your personal data in accordance with our Privacy Policy which explains how we manage, protect, and retain your personal data. By clicking “I Agree”, you confirm that: (1) you have read and understood this Privacy Consent and our Privacy Policy; (2) You consent to the collection, processing, use, disclosure, storage and transfer of your abovementioned personal data for recruitment and employment purposes; (3) you understand that you may withdraw your consent at any time by contacting us at the contact provided in our Privacy Policy. yes / no · optional

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