Client Success Advisor
Description
Requisition #: 21012
Functional Area: Client Service
Employment Type: Full-Time
Work Options: In Office at Location Specified Above #LI-Onsite
Work Hours: 8:00am-4:30pm
Position Summary
Build Relationships. Solve Problems. Make a Difference.
At J. J. Keller, we're looking for a Client Success Advisor who is passionate about helping people, building lasting relationships, and providing exceptional service.
If you enjoy being a trusted resource for clients, solving challenges, and working in a collaborative environment that is far removed from a traditional call center, this could be the opportunity you've been looking for.
For more than 70 years, J. J. Keller has been helping organizations create safer workplaces and navigate complex regulatory requirements. Today, more than 90% of Fortune 1000 companies trust our expertise and solutions. As our business continues to grow, we're looking for talented professionals who want to grow with us.
In this role, you'll serve as the primary point of contact for an assigned portfolio of clients, partnering with them to navigate compliance requirements, optimize their programs, and achieve their business goals. You'll build meaningful relationships, provide expert guidance, and make a tangible impact every day.
Why You'll Love Working Here
Our Neenah, Wisconsin headquarters offers a welcoming, employee-focused environment designed to support your success and well-being.
Perks & Benefits Include:
- Casual, jean-friendly dress code every day
- Onsite café serving breakfast, lunch, and grab-and-go options
- Free access to our Fitness Center and Yoga Studio
- Complimentary online fitness membership
- Access to our onsite Wellness Center, including select no-cost prescriptions
- Beautiful campus walking trail surrounding the property
- Modern collaboration spaces designed for teamwork and innovation
What You'll Do
Serve as a Trusted Client Advisor
- Build strong, long-term relationships with assigned clients
- Act as the primary contact for client questions, needs, and ongoing support
- Educate clients on regulatory requirements, industry best practices, and service expectations
- Deliver proactive guidance that helps clients remain compliant and successful
Drive Client Success
- Monitor client programs and service requirements to ensure successful outcomes
- Identify opportunities for process improvements and program enhancements
- Analyze compliance trends and recommend solutions that support safety and operational goals
- Maintain strict confidentiality and security of sensitive client information
Collaborate Across the Organization
- Partner with internal experts to address complex client needs
- Support onboarding and implementation activities for new clients
- Stay informed on applicable regulations and industry developments
- Share knowledge and work collaboratively to deliver an exceptional client experience
What Makes You Successful
Required Qualifications:
- 2+ years of professional office experience
- Strong customer service, client relations, or account management skills
- Excellent verbal and written communication abilities
- Strong organizational, analytical, and problem-solving skills
- Proficiency with Microsoft Word and intermediate Excel skills
Preferred Qualifications
- Experience supporting clients in a professional services, consulting, or compliance-focused environment
- Post-secondary education in business or a related field
- Familiarity with J. J. Keller services
- Knowledge of FMCSA/FMCSR regulations
- Experience interpreting regulations and communicating complex information in a clear, practical manner
Why Join J. J. Keller
This is more than a customer service role. It's an opportunity to become a trusted advisor, develop expertise in a specialized industry, and make a meaningful difference for clients across the country. If you're looking for a career that combines relationship building, problem solving, continuous learning, and purpose-driven work, we'd love to hear from you.
Join a company that invests in its people, values collaboration, and helps organizations create safer workplaces every day.
Physical Requirements
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.
We Protect People & The Businesses They Run™
Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.
J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business – from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.
J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.
J. J. Keller Earns 10th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.
J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.
2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.
If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.
Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired.
J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.