Client Success Advisor - Remote

Are you an experienced client-facing professional with a background in Governance, Risk, Compliance, Audit, or Legal?

We're looking for a Client Success Advisor to partner with clients, understand their business challenges, drive platform adoption, and identify opportunities to deliver greater business value.

This is a consultative and strategic role for someone who can understand complex GRC requirements and translate them into practical technology solutions.

What You'll Do

• Advise clients on configuring, customizing, and optimizing GRC platform functionality.
• Conduct in-depth assessments of client requirements, objectives, and challenges.
• Recommend tailored solutions aligned with clients' business needs and goals.
• Collaborate with clients on governance, risk, and compliance roadmaps.
• Drive product adoption and help identify opportunities to increase the use of software solutions and modules.
• Build strong relationships with clients and internal stakeholders.
• Partner with Product, Customer Success, Support, and Sales teams to continuously improve the client experience.
• Stay informed about industry trends, regulatory developments, and GRC best practices.
• Translate technical concepts into clear business value for clients.
• Manage multiple client engagements while prioritizing competing demands.

• What We're Looking For
• 5–7 years of experience in a client-facing role within Legal, Audit, Risk, Compliance, or a related field.
• Strong understanding of the GRC domain, regulations, and industry standards.
• Experience working with software solutions and technology platforms.
• Strong consultative and client relationship management skills.
• Excellent communication and interpersonal skills with stakeholders at different organizational levels.
• Strong analytical and problem-solving abilities.
• Ability to identify business challenges and develop solutions that drive value and automation.
• Highly organized and detail-oriented, with the ability to manage multiple client engagements.
• Willingness to travel to client sites.

What You'll Get

• Opportunity to work with innovative SaaS and technology solutions.
• Exposure to strategic GRC and business transformation initiatives.
• Global and collaborative work environment.
• Opportunities for professional growth and development.
• Competitive compensation and benefits.