Client Success Associate
Swibeco Client Success Associate
Ready for a new challenge?
Swibeco
is Switzerland’s leading platform for employee benefits and tax-free perks. We
help companies of all sizes increase their employees’ purchasing power through
flexible, digital and fiscally optimised solutions.
From
lunch, leisure, wellbeing, mobility,... to gifts, rewards and exclusive
discounts, Swibeco brings all benefits together in one central place, helping
HR teams simplify administration while improving employee satisfaction and
engagement.
Our
strength? A perfect understanding of local issues, a human approach, and a
technology designed to make a difference.
To
support our ambition, we are looking for a Client Success Associate to strengthen
our team in Zurich.
About the Role
As a Client Success Associate, you will report
directly to the Head of Client Success and play a key role in strengthening
relationships with our clients while promoting Swibeco’s solutions. You will
collaborate with both internal and external stakeholders to ensure our clients
receive exceptional support and guidance. This role provides an excellent
opportunity to gain hands-on experience in client success, sales, and business
development.
Your
tasks will include:
- Client
Onboarding: Initiate
contact and support new clients through a smooth transition, working closely
with the Business Development team.
- Client
Support & Engagement:
Help clients understand the full range of Swibeco’s offerings, providing
relevant guidance, training, and ongoing support.
- Sales
& Relationship Management:
Foster strong relationships with HR Managers and Directors in leading Swiss
companies, selling and implementing solutions that enhance employee benefits
programs.
- Cross-Functional
Collaboration: Work closely
with other teams to translate client needs into innovative solutions, ensuring
client satisfaction and retention.
- Client
Feedback & Improvement: Collect and act on client feedback,
continuously improving our services to ensure a loyal and engaged client base.
Profil
Who we are looking for
- You
hold a Bachelor’s or Master’s degree in Business, Economics, Hospitality, or a
related field with at least 2 years experience.
- You are fluent in both English and German (Swiss
German is a plus) and can
communicate effectively, both verbally and in writing. Any additional language skills
(French and/or Italian) being also appreciated.
- You
have a strong business acumen and are comfortable interacting with clients.
- You
have excellent relationship-building skills and a keen understanding of client
needs.
- You
are dynamic, proactive, and have strong organizational and time management
skills, able to work autonomously while contributing to team success.
- You
have a “can-do” attitude, are a quick learner, and have an entrepreneurial
mindset.
Informations contractuelles
What we offer
- CHF 4,440/year in Meal, Mobility and Leisure allowance on your
Swibeco Card.
- CHF 600/year in Gifts for birthdays, work anniversaries and
Christmas.
- Permanent discounts for your daily savings on over 400 leading
brands.
- A dynamic company where you can make a real difference.
- A professional experience in a growing and stimulating
environment.
- A flexible work culture where results matter more than hours.
- A true team spirit, we believe that together we are stronger
and win as one team.
- Company bonus plan and attractive pension fund
contributions.
- Great working environment in Zürich, just a few
steps from the lake and public transport.
If you meet the qualifications and are
interested in joining our team, we would love to hear from you!
We do not consider applications from employment
agencies.