Client Success Associate

The Client Success Associate will play a critical role in ensuring quality client support, community engagement, and administrative efficiency. The ideal candidate is detail-oriented, highly organized, and proactive in assisting clients, managing communications, and handling administrative tasks.

OUTCOMES

The Client Success Associate will be successful in this role by achieving the following key outcomes:

• Client Support: Respond to helpdesk tickets within 24 hours and label requests accurately and promptly, ensuring a positive client experience.
• Community Management: Manage and moderate the Facebook Group by approving/declining incoming requests and engaging with posts to foster community engagement within 24 hours.
• Coaching Support: Post coaching call reminders, upload session recordings, assist in live sessions, and provide administrative support to coaches.
• Client Success Updates: Share wins and maintain coaching call records.
• Administrative Support: Support administrative tasks by updating LinkedIn and resume files, tracking submissions, managing Dripify tasks, and sending follow-ups to ensure operational efficiency within the SLA.

COMPETENCIES

The Client Success Associate must demonstrate the following key competencies to excel in this role:

• Customer-Centric Mindset: Proactively ensures a great client experience through clear communication and problem-solving.
• Attention to Detail: Accurately labels tickets, updates records, and follows up on assigned tasks without supervision.
• Proactivity & Initiative: Identifies ways to enhance processes, improve client engagement, and increase efficiency.
• Tech-Savvy & Quick Learner: Proficient in Google Drive, Airtable, Dripify, Chatgpt and other client management tools.
• Strong Communication Skills: Able to write clear, professional, and empathetic responses to clients.
• Time Management & Organization: Capable of juggling multiple priorities while meeting deadlines.
• Problem-Solving Ability: Can assess client inquiries and take appropriate action or escalate when necessary.
• Results-Driven: Focused on achieving key performance metrics, exceeding client expectations, and contributing to business growth.

REQUIREMENTS

• Experience: 1-3 years of experience in customer service, virtual assistance, or client success roles.
• Technical Skills: Familiarity with ticketing systems, CRM tools, and email management platforms and use of Chatgpt.
• Soft Skills: Strong interpersonal and written communication skills.
• Availability: Be able to work in PST
• Work Environment: Must have a reliable internet connection and a quiet, professional workspace.
• Fluency: C1/C2 English

WHY JOIN US?

• Work in a collaborative and supportive team.
• Gain hands-on experience with leading tech tools and platforms.
• Opportunities for growth and development.
• Remote work with flexible scheduling.

Benefits:

• Competitive salary
• Medical, dental, and vision coverage
• Generous PTO policy
• Remote work environment
• Opportunity to make a real difference in people's lives and careers
• Working directly with the CEO and leadership team
• We have fun! - Watch

If you're passionate about empowering others to reach their full potential and want to join a mission-driven team that's transforming the coaching and consulting industry, we'd love to hear from you. At The Human Reach, you'll be part of a team that values both results and relationships, data and humanity, speed and intention!