CLIENT SUCCESS CHAMPION I

POSITION DESCRIPTION

The Client Success Champion I (CSC I) is responsible for delivering excellent service through personalized, efficient, and accurate handling of client needs. They enhance the client’s experience by providing exceptional, professional, and consistent service using a video system or providing branch relief coverage. The duties of the CSC I include but are not limited to, processing all teller transactions, answering phones, following up on client inquiries and assisting in various Branch Support related tasks. All retail employees are responsible for identifying referral opportunities and making qualified referrals to branch leadership team and business partners.

This is a full‑time role at 32 hours a week, with a schedule of Monday through Friday with an estimated 6.4 hours each day. Shift times will vary and will be scheduled between the hours of 9:45am and 5:15pm. This position is eligible for medical benefits.

Hourly Pay
$20.40 - $30.55, with most new hires starting between $21-$23 per hour

This position is eligible for a quarterly incentive bonus of up to 10% of quarterly wages based on the achievement of personal and branch performance goals.