CLIENT SUCCESS CHAMPION II

POSITION DESCRIPTION

The Client Success Champion II (CSC II) is responsible for delivering excellent customer service through personalized, efficient, and accurate handling of client needs. They enhance the client’s experience by providing exceptional, professional, and consistent service using a video system or providing branch relief coverage. The duties of the CSC II include all the duties of a CSC I, including but not limited to, processing all teller transactions, answering phones, following-up on customer inquiries and assisting in various Branch Support related tasks. Additionally, the CSC II is expected to be able to step in and originate / maintenance new accounts and can serve as a back up to the Client Relationship Officer (CRO I). All retail employees are responsible for identifying referral opportunities and making qualified referrals to branch leadership team and business partners.

This position has a Monday through Friday work schedule and will average 35 hours per week.