Client Success - Client Partner - Req# 617
What we need…
COCC is currently seeking a Client Partner to serve as a liaison between COCC and its clients. The Client Partner will be the primary contact for the client on all strategic initiatives, new products and services, development requests, project guidance, and escalation of issues. The ideal candidate will provide value to COCC by ensuring the client’s needs are being met. This person will also be tasked with communicating the client’s voice appropriately, understanding their strategic goals, driving and facilitating interaction between the client and COCC management and departments, and expanding the client relationship with COCC.
What’s in it for you…
COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including:
Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
Customized training and onboarding to support you in your first year at COCC
Robust employee development programs aligned with career pathing objectives
Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
Generous PTO offerings, benefits and competitive compensation
On-site fitness centers, wellness incentives, and lifestyle spending accounts
Tuition Reimbursement
One-on-one career coaching
DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
Financial planning assistance with certified professionals
Peer recognition programs
What you’ll do…
Prepare, attend, and follow up on client meetings
Discuss Financial Institution/COCC direction, industry trends, strategy and client relationship
Discuss COCC’s current/prospective product offerings that apply to the Financial Institution
Responsible for the overall relationship/management of the client; provide client support on an ongoing basis
Provide point of escalation for issues and work with internal departments and management for resolution
Provide system support as appropriate utilizing system knowledge gained through training
Provide Management updates to Financial Institution and COCC
Provide Project Management and oversight of projects to clients as requested
Attend and participate in Committee meetings, COCC User Meetings, etc.
What you’ll bring…
Bachelor’s degree is preferred for this role but will consider appropriate work experience and/or relevant certifications.
Ten or more years’ experience in the banking/financial services industry
Strategic and functional knowledge of all COCC products and services
Dynamic personality
A self-starter that can work at a very fast pace
True Professional with strong communication skills and attention to detail
Must be abreast on industry trends and understand the regulatory environment
Proficient in Microsoft Office programs
Travel 40% to 50% of the time
Local candidates are preferred for this role
The salary range for this position is $84,000-95,000/annually and this role is hybrid in Southington, CT.