Client Success - Contextual Commerce Strategist
Bazaarvoice is gearing up for new triumphs and are on the lookout for a passionate Client Success Manager to join our stellar Contextual Commerce team! Elevate your career by supporting our Enterprise clients, where your role as a C&C Strategist will be at the forefront of creating and nurturing impactful, long-lasting professional relationships with key stakeholders.
As a Client Success Manager on our Contextual Commerce team, you will be at the heart of our mission to support Enterprise clients reap the maximum benefit from our AI-powered solution. Your focus will be on creating and growing trusting, lasting professional relationships with key stakeholders. Be part of a team that thrives on excellence and is dedicated to delivering unparalleled success for our clients.
What You'll Do:
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Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10)
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Ensure renewal and growth of each account in your portfolio
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Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally
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Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives
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Stay up to date on each of your accounts’ businesses and objectives so you’re able to identify opportunities for Bazaarvoice to help now and in the future
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Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions
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Craft compelling narratives out of performance data to convey our value.
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Attend and host relationship building and networking events
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Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Bazaarvoice to generate referrals for new business
What You'll Bring:
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3+ years experience client facing and managing mid-market level accounts
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Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients
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Charismatic and exceptional communicator
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You are naturally consultative and love to teach complex concepts in a simple way
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You love brainstorming, creative thinking and are an excellent problem solver
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Project management comes easy to you and you have the ability to prioritize and maintain focus
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Deeply analytical and excited to dig into the data
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Not afraid of a complex technical product
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You are energetic, positive, and have a solutions-first approach
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You are unafraid of taking on new responsibilities
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You are self-directed, hard-working, and passionate about what you do
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You have a take control and get things done mindset, and activity that reflects such
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- Have you ever been previously employed by Bazaarvoice? Select ONE option from the below. choose one · optional
- In which US state do you currently reside? Please note: We are currently only registered and authorized to hire in the specific regions listed below. choose one · optional
- Are you legally authorized to work in the United States? choose one · optional
- If the state you reside is not listed in the question above, would you consider relocation? Please note that relocation assistance is not offered for every role and may be at your own expense. choose one · optional
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- Have you ever been previously employed by Bazaarvoice? Select ONE option from the below. choose one · optional
- Do you have experience working in or with any of the following? (Select all that apply) choose one
- Please specify the number of years you have worked in positions directly related to Account Management or Client Success Management for mid-market level accounts. Feel free to elaborate on the key responsibilities and achievements in those roles. written answer