Client Success Executive

Customer Support | Technical Support | Troubleshooting | Incident Management | Problem Solving | Product Support | Customer Communication | Issue Resolution | MS Excel | MS PowerPoint | Cross-functional Collaboration

Key Responsibilities

• Handle customer queries via phone, email, and chat.
  

• Understand customer needs and assist with product features.
  

• Troubleshoot and report product issues and technical problems.
  

• Maintain internal records of customer issues and resolutions.
  

• Share customer feedback, feature requests, and workarounds with internal teams.
  

• Follow up with customers to ensure timely issue resolution.
  

• Handle complex issues through investigation, resolution, escalation, and follow-up.
  

• Collaborate with Product, Sales, and Marketing teams to improve customer experience.
  

Required Qualifications

• 1–3 years of relevant experience in Customer Support / Technical Support.
  

• Pursuing or completed Bachelor’s degree.
  

• Must be a UAE National / Emirati.
  

• Good communication and interpersonal skills.
  

• Strong problem-solving and analytical abilities.
  

• Proficiency in MS Excel and PowerPoint.
  

• Strong customer focus and ability to work under pressure.