Client Success Manager / Account Manager

About Us

We are a digital marketing agency founded in 2012, specializing in local SEO for home service businesses such as roofing, plumbing, HVAC, remodeling, and construction companies. With a team of 26+ across the U.S. and Latin America and over 200 active clients, we help our clients understand and grow through marketing that actually moves the needle. We also manage white-label fulfillment for agencies that outsource their SEO and marketing work to us.

About This Role

We're looking for a Client Success Manager / Account Manager to own a portfolio of client accounts. This is a client-facing role responsible for building trust with clients who are often skeptical of marketing, translating performance data into terms they understand, and driving long-term retention. You won't be executing SEO or Ads work yourself as a dedicated fulfillment teams handle implementation, but you'll need to deeply understand the reporting and be the face of the company for your accounts.

What You'll Be Doing:

Prepare for and lead monthly one-on-one client calls (roughly 1 hour prep + 1 hour call per client)

Conduct client onboarding calls, including reviewing sales call notes/recordings beforehand

Deliver clear follow-up tasks to internal SEO, Google Ads, and web design teams after every call

Proactively monitor account health throughout the month and respond promptly to client texts/emails

Translate marketing performance (calls, rankings, ad results) into plain-language outcomes clients care about

Identify and pitch additional services (SEO, Google Ads, LSA, etc.) as genuine value-adds, not just upsells

Participate in weekly call-review and daily team check-ins

Interpret reports from Go High Level, local rank tracker/heat map tools, and Google Ads

Build relationships strong enough to generate client referrals

What We're Looking For:

Outgoing, personable, and genuinely curious about marketing

High accountability owns problems, follows through, never ghosts a client or teammate

Reliable computer/internet setup from day one

Comfortable managing accounts workloads in a fast-paced environment

Strong on-camera presence and professionalism

Qualifications:

Prior experience as an Account Manager, Client Success Manager, or Customer Success Manager at a marketing/digital agency

Experience with home service business clients (roofing, HVAC, plumbing, construction) strongly preferred

Familiarity with CRM tools like Go High Level (HubSpot experience also welcome)

Working knowledge of SEO reporting tools (Ahrefs, BrightLocal, local rank trackers) and ability to interpret Google Ads reports

Strong written and spoken English

Based in Latin America and able to work U.S. Eastern Time hours with excellent English and camera presence

Location: Remote - Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Uruguay, Venezuela

Skills required for this job:

• Account management
• Agency management
• Customer relationship management (CRM)
• Customer success
• Digital marketing
• Google Ads
• Home services
• SEO reporting