Client Success Manager

Our client is part of a global leader in international trade and tax — operating across 200+ destinations and trusted by some of the world's most recognisable technology brands.

They're looking for a commercially driven professional who wants to own something real.

The Role

This is not a passive account management role.

As Client Success Manager, you'll own a portfolio of mid-market and enterprise technology clients and be directly responsible for growing revenue within that book of business. You'll identify upsell opportunities, re-engage dormant accounts, make strategic pricing decisions, and work directly with the Branch Manager and senior leadership.

If you're energised by deals, relationships, and problem-solving at speed — this was built for you.

What You'll Be Doing

Revenue Growth & Upselling

• Identify and execute upsell opportunities within your client portfolio
  
• Introduce clients to new products and re-engage accounts that have gone dormant
  

Strategic Client Relationships

• Build deep, trusted relationships with key decision-makers
  
• Make strategic decisions with and for your clients to help them win their own deals
  

Commercial Pricing & Deal-Making

• Own pricing decisions on client rollouts and large projects
  
• Structure deals to maximise revenue while keeping clients competitive
  

Issue Resolution & Oversight

• Act as the senior point of escalation for your clients
  
• Work alongside Account Managers and Compliance teams to resolve issues swiftly
  

Requirements

• CA(SA), BCom, LLB, or equivalent professional degree (preferred)
  
• Strong academic record (matric certificate and university transcripts required)
  
• 2–3 years' experience in a commercial, client-facing, or professional environment
  
• Proven track record in sales, account management, or client success
  
• Commercial flair — you enjoy the process of closing and growing deals
  
• Sharp problem-solver who thinks on their feet
  
• Strong communicator with exceptional client presence
  
• High energy, entrepreneurial mindset, and a bias for action
  
• Highly organised with the ability to manage multiple priorities
  

Why This Role?

✔ Real commercial ownership — your decisions have direct impact, not filtered through layers of process

✔ International travel & exposure — meet global clients in person and build relationships across markets

✔ World-class client exposure — global enterprise and mid-market technology brands across 180+ countries from day one