Client Success Manager (Enterprise) - CSM III
Apply today to join Coreforce, where your Client Success expertise makes a real impact.
Join Our Team as a Client Success Manager (Enterprise) - CSM III
Company: Coreforce
Location: Remote
Job Type: Full-time
Salary: Based on Experience
Company Overview:
Coreforce is an innovative technology company providing public safety organizations a comprehensive technology suite from dispatch to the courtroom. Coreforce delivers integrated technology designed to support public safety entities, regardless of organizational size. Our products - body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.
Client Success Manager (Enterprise) - CSM III – Build Your Career with Purpose
Join Coreforce and use your client success skills to support innovative technology that strengthens communities.
Why You’ll Love Working Here:
- 15 PTO days + floating holiday.
- Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
- Annual bonus.
- Tuition reimbursement.
- Career growth in a fast-growing, mission-driven company.
- Collaborative, purpose-driven culture.
Responsibilities:
Own Strategic Enterprise Accounts
- Serve as the primary strategic owner for primarily Tier 0,1 & 2 enterprise level public-safety agencies.
- Build trusted relationships with Chiefs, Sheriffs, CIOs, and executive stakeholders.
- Act as the point of accountability and VoC across Client Success, Product, Support, and Executive Leadership.
Drive Retention & Expansion
- Own renewal strategy and forecasting for assigned accounts.
- Identify and mitigate risk early to protect ARR.
- Drive multi-year renewals, expansion, and cross-sell opportunities.
Lead Executive Engagement
- Conduct Executive Business Reviews and strategic planning sessions.
- Translate product capabilities into operational outcomes.
- Align client priorities with product roadmap and long-term value realization.
Manage Risk & Escalation
- Proactively identify risks.
- Lead executive-level escalation management and resolution strategy.