Client Success Manager (French speaker)

About Us
VT Markets is an award-winning multi-asset brokerage trusted by over 3 million traders in over 160 countries with 450 employees - and growing. Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment, over 1000 tradeable instructions, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.

Your Role in VT Markets
This is a "founding" opportunity to join our Regional Operations hub in Kuala Lumpur as a French-speaking Client Success Manager. You will bridge the critical lifecycle stage for our Francophone clients—moving beyond initial activation to drive deep engagement, portfolio growth, and tier progression. You will not just follow a process; you will be the architect of the playbook for this new function.

Working Hours: 2:00pm -11:00pm (GMT+8) from Monday to Friday

Responsibilities

Your Responsibilities Will Include
Client Growth & Engagement

• Proactively engage funded clients to increase account activity, trading participation, and overall client engagement.
• Build and maintain strong relationships with clients through regular communication across approved channels.
• Identify opportunities to encourage additional deposits, account funding, and client tier upgrades.
• Follow up with clients who have completed their first deposit but have not yet started trading activities.
• Re-engage dormant or inactive clients and implement strategies to reactivate their trading activity.

Client Success & Account Development

• Monitor client lifecycle milestones and proactively support clients through different stages of their trading journey.
• Conduct client account reviews and provide guidance to maximize platform usage and trading engagement.
• Promote relevant products, services, educational resources, webinars, and market events that support client success.
• Assist clients in understanding available platform features and account benefits to improve their overall experience.

Data-Driven Client Management

• Utilize available reports, dashboards, priority listings, and business insights to prioritize outreach activities effectively.
• Analyze client behavior, deposit patterns, trading activity, and engagement levels to identify growth opportunities.
• Track and manage clients approaching Tier Upgrade thresholds and proactively drive progression to the next client segment.

Client Support & Issue Resolution

• Proactively contact clients regarding account-related matters, payment issues, or documentation requirements.
• Manage client inquiries and concerns in a timely, professional, and solution-oriented manner.
• Coordinate with Operations, and Relationship Management teams to resolve client issues efficiently.

Compliance & Administration

• Maintain accurate and complete records of all client interactions within company systems.
• Ensure all client communications and activities comply with internal policies, regulatory requirements, and company guidelines.
• Adhere to company standards relating to client suitability, risk awareness, and responsible business practices.

Requirements

What Makes You a Great Fit

• Fluent in French and English (spoken and written).
• Minimum 2–4 years of experience in telesales, account management, customer service, or sales roles within trading platforms, fintech, or financial services.
• Strong relationship-building and client engagement skills.
• Proven ability to identify client needs and drive account growth through proactive engagement.
• Comfortable working in a fast-paced, target-driven environment.
• Strong analytical skills with the ability to interpret client behavior and identify growth opportunities.
• Detail-oriented with strong awareness of compliance, regulatory requirements, and internal procedures.
• Experience working with CRM systems and client management tools is an advantage.

Benefits

What We Offer
As official partners of Newcastle United F.C., VT Markets is breaking traditional boundaries in personal finance and trading. We foster a culture of transparency, collaboration, and continuous growth, where entrepreneurial spirit is celebrated and every team member is empowered to create meaningful impact. You’ll be part of a global team that spans 15+ countries, embracing diversity, innovation, and high-performance. With clear individual goals aligned to business outcomes, VT Markets offers both personal and professional development in one of the fastest-growing sectors in the world.

Your journey after applying

• Screening interview with the Talent Acquisition Partner.
• First interview with the hiring managers and supporting HRBP.
• Second interview with CR Regional Manager.