Client Success Manager

Job Description

As a Client Success Manager, you oversee all marketing programs that run for your assigned client accounts. You are our front-line representative. You provide clear and consistent communication between your clients and our internal product teams. You offer strategic oversight while you manage the daily needs of your assigned clients. You are accountable for client growth and retention, so your success will be measured by metrics such as client satisfaction, retention, and revenue growth. Your internal coordination between multiple media programs will ensure high quality results.

Schedule

• Hybrid / Full Time
• 2 WFH days available weekly following the onboarding period.

Job Expectations

• Manage and provide strategic oversight to assigned desk of clients
• Monitor short-term and long-term optimizations and development of product performance and client opportunity
• Formulate metrics to measure company and client success
• Communicate and coordinate all agency resources to ensure the highest level of client satisfaction and growth
• Communicate information received from clients internally to the appropriate product teams
• Create, present, and execute customized strategic growth plans
• Ensure internal programs are properly positioned with our clients
• Accountable for client growth and retention
• Delegate or fulfill required tasks
• Research and stay up to date on marketing trends