Client Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Success Manager based in United States.

As a Client Success Manager, you will oversee high-value customer relationships and lead strategic initiatives that directly influence retention, growth, and customer satisfaction. You will serve as a trusted advisor, helping clients optimize complex payment experiences while identifying opportunities to expand account value. The role combines consultative account management with technical expertise, requiring you to understand APIs, integrations, data exchange, and payment platform capabilities. You will regularly engage with customers through product demonstrations, presentations, solution design, and strategic discussions. Internally, you will coordinate with engineering, support, sales, and other teams to deliver complex initiatives and resolve technical challenges. This is an opportunity to make a measurable impact in a fast-paced payments environment while working with sophisticated B2B customers and executive stakeholders.

• Manage strategic, high-value customer accounts, establishing trusted relationships and developing account strategies that support retention, satisfaction, and long-term growth.
• Identify opportunities to expand account value and increase revenue through consultative selling, strategic engagement, and value-based solutions aligned with customer objectives.
• Develop a deep understanding of payment platform architecture, application programming interfaces (APIs), integration processes, and data exchange to guide customers through enhancements and customizations.
• Help customers troubleshoot complex technical challenges, coordinating with engineering, support, and other internal teams to drive timely and effective resolution.
• Monitor system performance and account usage, identify optimization opportunities, and recommend enhancements that improve customer outcomes.
• Deliver engaging technical product demonstrations and customer presentations, tailoring messaging and solutions to specific business needs.
• Partner with customers to understand operational challenges and propose transformative payment solutions that improve the end-user experience and drive platform adoption.
• Provide guidance, training, and documentation on technical capabilities to strengthen customer self-service and reduce reliance on support teams.
• Lead complex cross-functional projects with significant business impact, coordinating internal stakeholders and ensuring initiatives remain aligned with customer and organizational objectives.
• Translate customer insights, technical requirements, and business priorities into actionable initiatives that strengthen relationships and deliver measurable results.

Requirements

• At least 7 years of experience in client success, account management, sales, or a related customer-facing function, with a strong focus on complex, high-value B2B relationships.
• Proven success driving revenue growth, account expansion, and sales performance through consultative selling, ideally within the payments industry.
• Strong understanding of payment platforms and concepts including batch processing, API integration, and data exchange.
• Ability to understand and explain complex technical solutions clearly and confidently to both technical and business audiences.
• Demonstrated experience delivering technical product demonstrations, customer presentations, and value-based solution proposals.
• Proven ability to lead high-impact, cross-functional projects and translate customer needs into initiatives aligned with broader business objectives.
• Strong strategic thinking, project leadership, prioritization, and problem-solving capabilities.
• Excellent interpersonal and relationship-building skills, with the ability to influence and collaborate effectively with executive-level stakeholders.
• Strong verbal and written communication skills, including the ability to articulate value propositions and negotiate effectively.
• Bachelor’s or Master’s degree in Business, Marketing, or a related field.

Benefits

• Annual base salary of $110,000–$130,000 USD.
• Competitive benefits and a growth-company stock option grant.
• Stock options with standard startup vesting: one-year cliff and four years total vesting.
• $50 monthly communication expense stipend toward phone or internet costs.
• $250 stipend to enhance your work-from-home setup.
• Reimbursement for peripheral equipment, including monitors up to $400 and keyboard/mouse equipment up to $200.
• Premium medical benefits, including vision and dental coverage, with 100% employee coverage.
• Company-sponsored life and disability insurance.
• Paid parental bonding leave.
• Paid sick leave, jury duty, and bereavement leave.
• 401(k) retirement plan.
• Flexible Time Off, with team members typically taking approximately 3–4 weeks per year.
• Volunteer Time Off.
• 13 scheduled holidays.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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