Client Success Manager
Description
Core Functions of the Role:
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Run proactive, multi-channel outreach (email, phone, video, and in-person) to drive consistent product usage across your assigned accounts
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Lead onboarding and ongoing enablement sessions that translate Leadership Connect’s capabilities into measurable client outcomes
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Build durable relationships with day-to-day users, power users, and executive sponsors across each account
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Monitor usage signals, surface at-risk patterns early, and intervene with tailored re-engagement plans
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Serve as the product SME for your book, mapping the right workflows and use cases to each client’s goals
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Troubleshoot user challenges with creative problem-solving and a client-first mindset
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Partner cross-functionally with product, content, and sales to channel user insight into the roadmap and go-to-market strategy
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Grow over time into an account owner with responsibility for renewals and expansion
About You:
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1–3 years of experience in a SaaS Client Success, Account Management, or sales role, with a track record of engaging users and driving adoption
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Comfort initiating outreach and steering conversations — equally confident over email, video, and in person, with excellent written and verbal communication
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Genuine curiosity about Leadership Connect’s market: government, large corporations, media, and non-profits
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Strong organizational and time-management skills; able to prioritize across a portfolio of accounts
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Proficient with a CRM, Salesforce preferred
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Thrives in a fast-paced environment and contributes to the development of new processes
Skills
As published by lever · 7 questions · 2 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website, What is your age range?, I identify my ethnicity asSelect all that apply, What gender do you identify as?, You you a veteran or active military?
Pick from a list (5)
- Are you legally authorized to work in the United States?
- Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
- Leadership Connect employs a hybrid work model to foster both flexibility for our team members and collaborative and spontaneous learning in the office. Can you work in the office (525 9th Street NW, Washington, DC), 2-3 days a week?
- Do you currently live outside the DC Metro area and are considering relocating? If Yes, select one or more options below to inform the team of your relocation intentions. optional
- Do you have experience with Salesforce in a sales environment/setting?
Written answers (2)
- As you consider this role, please share your desired compensation goals. This can include your target base, bonus, commission, or other incentive targets. NOTE: your answer will not disqualify you from the interview process, it will inform the team on how we can be competitive for your talents.
- How many years of work experience do you have with Salesforce.com? Please share more about your exposure to Salesforce. optional