Client Success Manager

Title: Client Success Manager

Reporting to: Manager of Client Success

Location: Duluth, GA

The role:

Our Client Success Managers serve as the primary point of contact for clients post-onboarding, owning the client relationship throughout the entire lifecycle. This role is focused on driving long-term client satisfaction, product adoption, and measurable business outcomes by proactively engaging clients, understanding their goals, and delivering ongoing value.

As a core member of the Client Success team, you will guide clients from initial onboarding through full adoption and expansion, ensuring they realize maximum value from our products and services. You will partner closely with internal teams to advocate for client, mitigate risk, and build trusted, long-term relationships that support retention and growth.

Key responsibilities:

• Act as the primary point of contact for clients post-onboarding, responding to inquiries in a timely and professional manner while driving long-term client satisfactions and success
• Drive product adoption, value realization, and expansion by proactively introducing new products, services, and features aligned to client goals and business outcomes
• Proactively manage client accounts across the client lifecycle, including structured check-ins, project based engagements, executive reviews, and strategic initiatives such as case studies and reviews
• Own retention, renewal, and churn mitigation efforts by identifying risk, handling termination requests, and executing strategies to protect and grow recurring revenue (MRR)
• Maintain accurate and up-to-date client data within CRM systems, including activities, health indicators, renewals, forecasting, and engagement history to support visibility and informed decision-making
• Collaborate cross-functionally with Sales, Support, and other stakeholders to advocate for the client, resolve issues, influence product improvements, and deliver a consistently high-quality client experience

The person:

You are a client-first, results-driven professional who thrives on building trusted relationships and delivering measurable value. You take ownership of your accounts, proactively anticipate client needs, and are comfortable managing both day-to-day engagement and long-term strategy. You are equally confident working directly with clients and collaborating cross-functionally to advocate for their success.

You bring a consultative mindset, strong communication skills, and the ability to balance empathy with accountability. You are energized by driving adoption, solving problems, and identifying opportunities to help clients grow their business while strengthening retention and expansion.