Client Success Manager
Posted Updated 10
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Description
Client Success Manager
Location: Remote | Type: Full-Time | Team: Client Success
PeopleGrove+CORE Higher Education Group is seeking a driven and dynamic Client Success Manager (CSM) to champion our higher education partners using our cutting-edge CORE product suite. If you thrive in fast-paced environments, have a passion for helping others succeed, and love turning complex challenges into meaningful outcomes, this role is for you!
About the Role
As a CSM, you’ll play a key role in retaining and growing client partnerships, serving as a trusted advisor and technical guide. You’ll collaborate across teams to ensure smooth implementation, ongoing training, and proactive client engagement. Your work directly supports student success across campuses nationwide.
What You’ll Do
- Own the health of client accounts—driving retention, satisfaction (CSAT and NPS), and advocacy
- Bridge implementation to launch by configuring platforms and training users
- Lead regular client meetings and health reviews
- Respond to client inquiries with enthusiasm and precision, exceeding SLAs
- Capture insights and feedback to support product enhancements
- Represent our brand at conferences, campus visits, and webinars
- Cultivate client champions for case studies and community engagement
- Maintain meticulous records in Salesforce and Vitally
- Embrace coaching and continuously deepen your product and industry knowledge
- Conduct regular strategic meetings and business reviews to set achievable goals, track overall performance and platform adoption
- Proactively identify churn risk, and produce and execute success plans
Who You Are
- 2+ years of experience in customer success or service within B2B SaaS
- Tech-savvy and quick to master new platforms
- Clear communicator who loves solving problems creatively
- Professional, empathetic, and detail-oriented
- Adaptable and energized by change
- Familiarity with CORE ELMS or CORE CompMS (a plus)
- Experience in healthcare, tech, or higher ed (bonus!)
- Project management skills and CRM experience (extra points!)
- Bachelor’s degree required
Please note, this is a US-based full-time role.
Perks & Benefits
- Competitive salary + annual bonus
- Flexible PTO and hybrid/remote work options
- Full medical, dental, and vision coverage
- 401K with generous company match + financial planning
- Company-paid life and disability insurance
- Collaborative and purpose-driven culture
About us
As the trusted leader in student and alumni lifecycle engagement, clinical and non-clinical experiential education and career readiness, PeopleGrove+CORE Higher Education Group helps colleges and universities drive real outcomes. With a combined focus on meaningful engagement and simplifying the complexities of clinical and non-clinical experiential learning, the company partners with institutions to prepare students for career success and beyond. Leveraging over 16 years of industry leadership and a dedicated team of over 100 professionals, PeopleGrove+CORE offers innovative software solutions to scale and optimize a wide range of programs. This includes mentorship, career readiness, competency tracking, and seamless student placement and progress monitoring in clinical settings. The platform is designed to meet the demands of programs of all sizes, from those with ten students to tens of thousands.
At the center of our mission is the belief that career success is built on meaningful experiences and human connection. By pairing AI-powered tools with high-touch engagement, they empower institutions to personalize, streamline, and scale their efforts. This creates lasting value for students, alumni, and the communities they serve by anchoring the student journey in the power of experience, connection, and support.
Skills
As published by lever · 11 questions · 2 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Portfolio URL
Short answers (3)
- What is your ideal start date?
- What are your hourly salary expectations?
- How many years of experience do you have working in SaaS or equivalent technology?
Pick from a list (6)
- Will your require a visa sponsorship now or in the future?
- Are you comfortable working a part-time role? optional
- How many years of experience do you have working in the higher education or non-profit industry?
- This role is based in the US, do you currently reside in the US? optional
- This job requires you to reside in the US. Do you currently live in the United States?
- Will you now or in the future require a visa? optional
Written answers (2)
- Please describe your experience working in or with Higher Education institutions.
- What is your ideal start date?