Client Success Manager (Remote - Latin America | U.S. Agency Experience Required)

Responsibilities:

* Manage daily communication with 30–40 SEO and Ads clients.
* Coordinate with SEO, Ads, and Web teams to ensure timely deliverables.
* Review KPIs (traffic, rankings, conversions) and prepare monthly reports.
* Record Loom updates summarizing wins, challenges, and next steps.
* Maintain client health dashboards in ClickUp and AgencyAnalytics.
* Identify risks early and collaborate on retention strategies.
* Detect upsell opportunities or gaps in client strategies.

Requirements:

Must-Have

* Minimum of 2 years managing clients in a U.S.-based digital marketing or SEO agency.
* Strong understanding of SEO and PPC metrics (CTR, leads, conversions).
* Fluent in English (C1 or higher).
* Experience with ClickUp, AgencyAnalytics, GA4, GSC, and Slack.
* Based in Latin America and available during U.S. business hours (CST/EST).
* Excellent written and verbal communication skills.

Nice-to-Have

* Experience in the Real Estate or Home Services niche.
* Familiarity with Meta Ads reporting.
* PMP or Scrum certification.

Location: Remote - GMT-09:00 to GMT-03:00

Skills required for this job:

• AgencyAnalytics
• ClickUp
• Client management in real estate marketing
• Client relationship management (CRM)
• Customer retention
• Customer success
• GA4 (Google Analytics 4)
• Google Search Console
• Home services
• Meta Ads
• Real estate investing
• SEO (Search engine optimization)
• Slack