Client Success Manager
Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.
Overview
As a Client Success Manager – Enterprise Accounts, you own a portfolio of enterprise clients across the client lifecycle. You build consultative relationships, drive adoption and value realization, manage client health and renewals, and identify growth opportunities. You work across Rithum to align client priorities with our capabilities and deliver measurable business outcomes.
Rithum empowers employees across all roles to leverage AI and technology to work smarter, move faster, and create scalable ways of working. In this role, you will use AI and data-driven insights to improve preparation, identify risks and opportunities, and deliver more proactive client engagement.
Responsibilities
Client Outcomes & Value Realization
- Serve as the primary relationship owner for assigned enterprise accounts.
- Align Rithum’s capabilities to client goals and define measurable success outcomes.
- Lead business reviews and success checkpoints to demonstrate value and align on priorities.
- Monitor client health and proactively address risks and client needs.
Retention & Growth
- Own renewal planning and execution, including forecasting and risk mitigation.
- Identify expansion opportunities aligned to client goals, usage, and business strategy.
- Partner with Sales on account planning and expansion execution.
- Support commercial discussions across pricing, packaging, and contract changes.
Cross-Functional Partnership & Operational Excellence
- Coordinate across Sales, Product, Support, Legal, Finance, and other teams to advance client priorities.
- Maintain accurate client, renewal, and opportunity data.
- Use AI, client data, and Client Success tools to improve insights, preparation, and productivity.
- Apply AI to account research, business review preparation, and client health and usage analysis, and verify outputs for accuracy before they reach a client.
- Share client feedback and emerging needs with relevant internal teams.
Qualifications
Minimum Qualifications
- 2+ years of experience in Client Success, account management, renewals, or related client-facing roles in B2B SaaS.
- Experience supporting enterprise clients with multiple stakeholders and complex business requirements.
- Experience with renewals, client health, value realization, and client risk management.
- Strong communication and relationship-management skills with the ability to influence multiple stakeholder levels.
- Experience using CRM or Client Success platforms to manage client workflows and data.
- Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity, insights, or client engagement.
Preferred Qualifications
- 3+ years of progressive client-facing experience.
- Experience in SaaS, e-commerce, marketplace, or related technology environments.
- Familiarity with Salesforce, Gainsight, or similar Client Success platforms, and AI-enabled client or productivity tools.
- Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
Travel Required
Up to 10%
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
What it’s like to work at Rithum
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
At Rithum you will:
- Partner with the leading brands and retailers.
- Connect with passionate professionals who will help support your goals.
- Participate in an inclusive, welcoming work atmosphere.
- Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
- Receive industry-competitive compensation and total rewards benefits.
We believe in transparency and fairness in our compensation practices.
For this position, the expected base pay range is: $60,000-$93,000 per year.
This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.
For this position, the expected discretionary bonus is 10% of the annual base salary.
Benefits
- Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
- A 6% 401(k) match
- Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
- 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
- Accident, critical illness, and hospital indemnity insurance
- Pet insurance
- Legal assistance and identity theft insurance plans
- Life insurance 2x salary
- Access to the Calm app and the Employee Assistance Program
- $65/month Remote work stipend for internet
- Culture and team-building activities
- Tuition assistance
- Career development opportunities
- Charitable contribution match up to $250 per year
Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.
We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.
Skills
As published by greenhouse · 20 questions · 6 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (2)
- LinkedIn Profile (List N/A if you do not have one.)
- If yes, who referred you? If you answered no, you can enter N/A.
Pick from a list (12)
- Do you have 2+ years of experience in Client Success, account management, renewals, or related client-facing roles in B2B SaaS?
- Do you have experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity?
- Have you used a CRM or Client Success platform (e.g. Salesforce, Gainsight, HubSpot) to manage client workflows and data?
- This role requires that you currently reside and work from the US. Do you meet this location requirement?
- Are you legally authorized to work in the U.S.?
- Do you require immigration support either now OR in the future?
- For this position, the expected base pay range is: $60,000-$93,000 per year. Does this meet your compensation expectations?
- Have you been previously employed by Rithum?
- Did a current Rithum employee refer you to this role?
- Do you have any non-compete obligations that would restrict your ability to work for Rithum?
- At Rithum, we take your privacy seriously and want to make sure your personal information is safe and secure. Please take a few moments to review any notices that are applicable to your region here: https://www.rithum.com/candidate-notices/. By selecting Yes, you attest that you have reviewed Rithum's Candidate Data Privacy Notices.
- By clicking "Yes" below and submitting this application to Rithum Technologies, LLC (“Rithum”): I affirm that the information contained in this application and any related materials I provide, and shared by me in interviews, is true and correct in all respects; I acknowledge that all such information is subject to verification by Rithum and that any false or misleading information or material omission may disqualify me from further consideration for employment or may be grounds for termination of employment if I am hired; I acknowledge that, if I am interviewed by Rithum, Rithum's confidential information may be shared or become otherwise available to me, and I agree that this information must not be used or disseminated by me other than as may be expressly authorized by Rithum; and I agree that, to the fullest extent permitted by applicable law, any claim, lawsuit or other action (including, without limitation, any administrative action) that relates in any way to your application for employment with, actual employment with or other service to Rithum (including, without limitation, any termination thereof) must be filed no more than 180 days after the date of the event giving rise to such action, (b) you will not commence any such action after such 180-day period has expired and (c) you waive any statute of limitations to the contrary.
Written answers (6)
- If yes, give a brief example of how you've used an AI tool to improve your productivity, insights, or client engagement. What did you use it for, and what was the outcome?
- What is the largest enterprise client portfolio you've managed (number of accounts and approximate annual revenue)?
- Have you personally owned the end to end renewal process (forecasting, risk mitigation, and close) rather than handing it to a separate team? If yes, briefly say how.
- What city and state do you live in?
- If yes, please describe your current visa status. If you answered no, you can answer N/A.
- Do you have any relatives or friends that work for Rithum? If yes, please list their names. If you answered no, you can answer N/A.