Client Success Manager

You will manage named enterprise accounts through regular syncs, reviews, escalations, and in-person meetings. You will cover other enterprise accounts, drive renewals and expansions, maintain CRM records, and help automate mid-market support. You will use AI and provide written client context to engineering, product, and design.

Responsibilities

• Manage named enterprise client relationships through syncs, reviews, escalations, and in-person meetings
• Cover the wider enterprise book to ensure account continuity
• Drive account renewals and identify expansion opportunities
• Maintain accurate CRM records
• Triage and launch mid-market clients while building self-service alternatives
• Use AI to draft content, analyze data, and turn recurring questions into documentation
• Provide written client context to engineering, product, and design

Requirements

• 5+ years of client success or technical account management experience owning named enterprise accounts at an API, infrastructure, or payments company
• Technical ability to follow integrations and answer most client questions
• Fluency with Claude or an equivalent AI tool
• Ability to manage difficult client conversations, renewals, and pricing discussions
• Strong asynchronous communication across time zones and internal communication with engineering, product, and design

Benefits

• Optional work-from-home Fridays