Client Success Manager

At Vektor Logistics, we are dedicated to seamlessly connecting suppliers of perishable food and beverages with retailers, all while prioritizing people, fostering strong relationships, and ensuring supply chain excellence in every shipment we handle.

Your goal as part of the team is to grow your portfolio of business by focus on execution, client experience, and efficiency. We will provide the knowledge, internal strength, support, and expertise of the foundational “boots on the ground” team whose vision is to watch you soar and realize your career and financial dreams.

This role is an in-office position located in Monterey, CA.

Responsibilities include:

• Foster and expand relationships across customer supply chain departments, collaborating with Vektor team, as well as trade partners to develop new opportunities.
• Drive market share expansion by actively managing an opportunity pipeline and qualification process, leveraging internal/external data and collaborating across Vektor internal resources.
• Conduct regular business reviews to gain customer insights and identify growth opportunities, cultivate relationships, and drive new growth.
• Analyze and share customer-specific data (KPI’s, Shipping Outlook, Organizational Updates, etc.) with internal teams to collaboratively create the best possible solutions and outcomes for our customers.
• Own account strategy, including Requests for Quotes (RFQ’s) and managing awarded business, while proactively managing customer pricing strategy and pursuing personal development opportunities.
• Manage conflict with customers diplomatically and act as their advocate internally, ensuring alignment and prioritization of resources for exceptional service delivery.
• Target continuous improvement for customers, collaborating with internal teams to identify creative solutions and ensure optimal execution through SOPs and mutually agreed customer KPIs.
• Review financial results and drive account health through proactive financial analysis and process improvement initiatives.
• Manage “life of a load” activities and ensure accuracy in operating systems, including order communication flow, service failures, track & trace, pricing exceptions, etc.