Client Success & Operations Manager
Markit Client Success & Operations Manager
Help Our Clients Succeed and Build Something Great While You’re at It
Join us at Markit, a leading international company that’s been simplifying and bringing transparency to IT purchasing for over 20 years. We’re proud to operate in 50 countries and to serve some of the world’s most respected Fortune 500 and Forbes Global 2000 companies.
We’re looking for a Client Success & Operations Manager to represent Markit in Turkey.
This is not a typical support role — it’s an opportunity to combine client support, operations, and account development while contributing to Markit’s growth in the Turkish market. Think of it as a mix of customer success, account management, operations, business development, and country representation. Your mission is to grow Markit’s business locally, support our valued clients, lead your local team, and act as our trusted representative on the ground. This role also includes managing one local team member, adding a people-leadership dimension to the position.
This is hands-on work: the role does not carry a primarily strategic scope. It is also not a senior position — we are looking for someone earlier in their career who wants to grow into broader responsibility over time, rather than possesses an extensive senior background.
This is a remote role with a full-time employment contract. However, you are expected to be based in Istanbul, to actively grow the business by meeting with clients and distributors in person.
At Markit, you’ll have the opportunity to leverage your expertise and contribute to our “Helping Clients Succeed” philosophy, which sets us apart and makes us outstanding in the industry You will always be up to date with IT industry trends and collaborate with some of the world’s largest distributors, vendors, and organizations across various industries. By joining Markit, you’ll work closely with Markiteers worldwide in an inspiring and empowering environment. Our values-driven recruitment ensures that professionalism, loyalty, transparency, and kindness are at the core of everything we do.
Are You Ready for a Rewarding Challenge?
JOIN 230 OTHER MARKITEERS
To innovate. To execute excellence. To make an impact. To celebrate. To lead locally and collaborate globally.
Join us at Markit, a leading international company that’s been simplifying and bringing transparency to IT purchasing for over 20 years. We’re proud to operate in 50 countries and to serve some of the world’s most respected Fortune 500 and Forbes Global 2000 companies.
We’re looking for a Client Success & Operations Manager to represent Markit in Turkey.
This is not a typical support role — it’s an opportunity to combine client support, operations, and account development while contributing to Markit’s growth in the Turkish market. Think of it as a mix of customer success, account management, operations, business development, and country representation. Your mission is to grow Markit’s business locally, support our valued clients, lead your local team, and act as our trusted representative on the ground. This role also includes managing one local team member, adding a people-leadership dimension to the position.
This is hands-on work: the role does not carry a primarily strategic scope. It is also not a senior position — we are looking for someone earlier in their career who wants to grow into broader responsibility over time, rather than possesses an extensive senior background.
This is a remote role with a full-time employment contract. However, you are expected to be based in Istanbul, to actively grow the business by meeting with clients and distributors in person.
Responsibilities
- Act as the single point of contact for Markit's operations in Turkey
- Deliver high-quality client support, from order processing to issue resolution and warranty handling
- Build and maintain strong, long-term client relationships
- Identify growth opportunities within existing accounts and support business expansion
- Manage and support one local team member, ensuring smooth day-to-day operations
- Learn and master our internal sales platform and back-office systems
- Coordinate with international teams to ensure seamless operations
- Represent Markit locally, setting the standard for service excellence and professionalism
Requirements
- Around 3–6 years of experience in B2B customer support, client operations, or account management
- Real appetite for the sales side — you enjoy growing client relationships, not just maintaining them
- Fluent Turkish and English, spoken and written
- A completed bachelor's degree
- Based in Istanbul, comfortable with regular in-person client visits
- Someone who stays and builds — our client relationships last years, and we hire people the same way
- A strong advantage: experience in IT procurement, IT hardware, or distribution.
Benefits
- Competitive pay — fixed salary reviewed yearly, plus a quarterly performance bonus
- Health & time off — sick leave, vacation, plus all regional public holidays
- Equipment & stability — laptop and work tools provided
At Markit, you’ll have the opportunity to leverage your expertise and contribute to our “Helping Clients Succeed” philosophy, which sets us apart and makes us outstanding in the industry You will always be up to date with IT industry trends and collaborate with some of the world’s largest distributors, vendors, and organizations across various industries. By joining Markit, you’ll work closely with Markiteers worldwide in an inspiring and empowering environment. Our values-driven recruitment ensures that professionalism, loyalty, transparency, and kindness are at the core of everything we do.
Are You Ready for a Rewarding Challenge?
JOIN 230 OTHER MARKITEERS
To innovate. To execute excellence. To make an impact. To celebrate. To lead locally and collaborate globally.