Client Success Partner

This is a remote position.

About the Job

As a Client Success Partner, you will play a pivotal role in ensuring the seamless onboarding and offboarding of staff, maintaining operational efficiency, and fostering a positive client-staff relationship. Your critical thinking, multitasking, and problem-solving skills will be instrumental in handling various responsibilities, including challenging conversations and feedback-driven improvements. Your ability to collaborate within a team, receive and act on feedback, and guide staff members through their journey with the company will contribute to the overall success of the organization.


Job Highlights

• Paid Hours per Week: 40 hours
  
• Schedule: Monday to Friday, 8:00 PM to 5:00 AM Manila time
  
• Contract: Independent Contractor
  

• Candidates must have their own computer and reliable internet connection.
  
• ​You will be responsible for handling taxes and benefits independently.
  

• Perks:
  

• Enjoy a permanent work-from-home setup
  
• Health Insurance after 90 days
  
• Immediate hiring
  

Skills and Qualifications:

• Critical thinker with the ability to analyze complex situations and propose effective solutions.
  
• Strong multitasking skills, capable of managing multiple responsibilities concurrently.
  
• Proficient in handling difficult conversations and resolving conflicts in a diplomatic manner.
  
• Collaborative team player who thrives in a fast-paced, dynamic environment.
  
• Open to receiving feedback and using it constructively to enhance performance.
  
• Proven problem-solving skills with a proactive and solution-oriented mindset.
  
  

Responsibilities:

Onboarding:

• Monitor the Onboarding Pipeline to ensure a smooth transition at each step of the process.
  
• Guide staff through contract terms and expectations during the initial assignment phase.
  
• Coordinate the delivery of welcome packets, including client logins and software requirements, before the staff's first day.
  
• Conduct onboarding discussions to familiarize new hires with client house rules and guidelines.
  
• Completing the background check compliance for new hires.
  

Offboarding:

• Conduct offboarding discussions to ensure proper notifications and smooth transitions.
  
• Assist staff with the offboarding process and liaise with the offboarding team to address any concerns.
  
• Provide support for post-offboarding inquiries and issues.
  
• Complete the offboarding checklist, including recommendations for staff reprofiling.
  

Operations:

• Collaborate closely with the Workforce Planner to monitor daily attendance and prepare accurate reports.
  
• Engage in documented touch-base sessions to discuss client feedback and expectations of results.
  
• Address staff inquiries and concerns promptly to maintain a positive working relationship.
  
• Review and approve staff paid hours, providing feedback on productivity as needed.
  
• Work alongside the Client Success Manager to enhance staff experience and adherence to client standards.
  
• Stay informed about voluntary benefits available to individual contractors.
  
• Efficiently maintain up-to-date trackers related to attendance and system issues.
  
• Coordinate with Staff Services on HubSpot ticket movements.
  

Other or Special Tasks:

• Deliver refresher training on Client's Core Values to staff members with tenure of 2 weeks and 3 months.
  
• Undertake additional tasks as required from time to time to support team and client requirements
  
• Assist in the preparation and monitoring of client-requested reports to ensure accurate and timely delivery.
  
• Coordinate with staff and schedule a call with the Client Success Manager if needed