Client Success Partner Integration Manager

ABOUT US

At Vida, we help people get better- and we're helping the healthcare system get better, too.

Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.

By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.

Responsibilities:

• Own the end-to-end implementation work stream for strategic third-party partner integrations from planning and launch through long-term partner lifecycle management.
• Maintain SOPs and the implementation playbook for partner integration; train internal teams for adherence to established standards.
• Manage ongoing partner relationships post-implementation, serving as the primary operational point of contact and driver for sustained partner growth and engagement.
• Partner closely with Vida Product PMs to inform requirements, workflow setup, and partner technical configurations.
• Support Vida commercial and strategy teams in vetting of partner clients.
• Be “the face of Vida” for partner-specific onboarding, ensuring partner and client satisfaction throughout the implementation journey.
• Monitor partner SLAs, manage ongoing escalations, and establish scalable implementation frameworks for future partner launches.
• Lead internal collaboration efforts across Product, Design, Engineering, Analytics, Sales, and Marketing to develop and implement solutions addressing partner needs.
• Understand priorities among clients, partners, and key stakeholders as well as identifying additional opportunities for enhancements.
• Conduct partner level performance reviews to understand opportunities to drive scalability and growth scale.
• Additional responsibilities as needed.

Qualifications:

• Bachelor’s Degree at a minimum.
• 5+ years in account management, implementation, customer success, or partner integration, ideally within health tech or healthcare, or a background in management consulting.
• Demonstrated ability to manage cross-functional work streams across Product, Engineering, and Client Success.
• Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry.
• Familiarity with key healthcare administration and payer processes.
• Strong project management skills, exceptional attention to detail, and comfortable navigating operational ambiguity.
• Critical thinking skills, ability to analyze data, identify gaps and risks and work with stakeholders, both internal and external, to create and implement recommendations for improvement.
• Ability to create and utilize work plans to effectively prioritize and manage multiple concurrent priorities and tasks across one or more work streams.
• Professional and polished written and verbal communication skills, ability to effectively summarize information and present findings and recommendations to internal and client leadership.
• Ability to develop and maintain leadership level relationships internally and externally.
• Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality.
• Must be comfortable with navigating ambiguity and have the ability to strategically prioritize.
• Must be very organized and a team player.
• Proficient in the use of web and mobile technologies, powerpoint, and excel.